Use Now Assist for HR Service Delivery (HRSD) in Agent Workspace

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • If you have a sn_hr_core.case_writer role, you can summarize a case, generate resolution notes, summarize the chat interactions with a requester, and propose resolutions more quickly with the Now Assist for HR Service Delivery (HRSD) application.

    Important:
    Some Now Assist skills, agents, and agentic workflows are turned on by default. For more information, see Now Assist skills, agents, and agentic workflows on by default.