---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Explore

# Exploring ServiceNow Otto for Health and Safety {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
With the ServiceNow Otto for Health and Safety application, safety agents and managers can use generative AI to summarize the safety incidents.

## Skills {#now-assist-hs-exploring__section_wsd_2dz_byb}

The ServiceNow Otto for Health and Safety application includes the skills and features of generative AI to support safety teams working on resolving safety issues.  
Note:  
Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).  
Use the following skill provided by the ServiceNow Otto for Health and Safety application.

Health and safety incident summarization
:   Provides a summary of safety incidents including incident details, actions, and root cause analysis. The safety team can view a summary to understand the context, refresh the summary, and post the summary to the work
    notes.  
    The summary is displayed above the activity stream and includes the information that the safety agents enter in the following fields:

    * Short description
    * Description
    * Sequence of events
    * Root Cause
    * Action
    {#now-assist-hs-exploring__ul_g33_hdz_byb}  
    The following example shows an AI-generated incident summary.Figure 1. Health and Safety incident summarization example

For information on activating the Health and Safety incident summarization skill, see [Configuring ServiceNow Otto for Health and Safety](https://servicenow-prod.fluidtopics.net/6j0smfJeNLTq_fjfnZSkHw "Configure the ServiceNow Otto for Health and Safety application."). For information on how to use this skill on Health and Safety Workspace, see [Summarize a safety incident by using ServiceNow Otto for Health and Safety](https://servicenow-prod.fluidtopics.net/ORrDYS8Lkr6TZ8IpcSZP6w "Generate a summary from the fields that you selected on the safety incident and quickly understand the incident context by using the Health and Safety incident summarization skill in the ServiceNow Otto for Health and Safety application.").