---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Improve portal load time with asynchronous loading

# Improve portal load time with asynchronous loading {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Reduce the time employees spend waiting for the portal to load by enabling widgets to load data asynchronously. This allows widgets to display information as it becomes available, improving overall portal
performance.

## Before you begin

Role required: sp_admin

## About this task

By default, widgets try to load and display data simultaneously. This can cause longer load times in content-heavy portals. To improve loading speed and reduce employee wait times, select the Asynchronous
option to enable widgets to display data as it becomes available, instead of waiting for all the data to load.

## Procedure

1. Navigate to AllEmployee Center.
2. Go to the following widgets, press and hold the control key, right-click the widget, and then select Instance Options.  
   * Content experience
   * Recommended for you
   * Popular topics
   * Quick Links
   * My applications
   * My active items

   {#optimize-performance-of-employee-center-home-page__ul_z3b_c2f_bdc}  
   Note:  
   The following widgets support asynchronous loading.
3. Select the Asynchronous loading configuration option (wording can change, depending on the widget).
4. Click Save.
**Related concepts**   

* [Portal performance optimization](https://servicenow-prod.fluidtopics.net/iH9hwyOqvmwq~NHe4tQLHA "Learn more about the heavy-load and high-traffic scenarios and ways to optimize the user experience and portal performance.")  
**Related tasks**   

* [Manage connected content from topic pages](https://servicenow-prod.fluidtopics.net/ls~H2ero14Yn5prYG_McIQ "Link your desired categories to the topics and track the additions and removals to have easier management of unconnected content.")

*[\>]: and then