---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Update chat credentials with Azure GCC URL

# Update chat credentials with Azure GCC URL {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Update the Azure URL in the chat credentials of GCC customers. Enable GCC customers to start chat and import chat conversations from Microsoft Teams to the ServiceNow instance.

## Before you begin

Role required: admin

## Procedure

1. In the navigation filter, enter <kbd class="ph userinput">http_connection_list.do</kbd>.  
   The HTTP(s) Connection \[http_connection_list.do\] table appears.
2. Open the Chat Credential record with the connection alias sn_tcm_collab_hook.MS_Teams_Chat_Credentials.
3. In the Connection_URL field, enter the URL https://graph.microsoft.us/.  
   Note:  
   For DoD customers, enter the URL https://dod-graph.microsoft.us.
4. Select Update.