Install and configure Journey Accelerator

Release version: Australia

Updated March 12, 2026

1 minute to read

Install the Journey Accelerator [sn_ja] application to enable your users to easily create and manage transition plans.

Before you begin

The Employee Center must be installed and activated. Managers, employees, and mentors access Journey Accelerator plans from the EC.

Learn about the Employee Center (EC) portal [com.sn_hr_service_portal] at Employee Center.
If you are planning to use the Journey Accelerator v2 scheduling feature, see Microsoft Exchange Online setup for Journey Accelerator before you begin installation.
Role required: admin

Navigate to All > System Applications > All Available Applications > All.
Find the application using the filter criteria and search bar.

You can search for the application by its name or ID. If you cannot find an application, you may have to request it from the ServiceNow Store.

Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Select a version from the list and select Install.

In the Review Installation Details dialog box, any dependencies installed with your application are listed.
If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.
Optional: If demo data is available and you want to install it, select the Load demo data check box.
Demo data are the sample records that describe application features for common use cases. Load the demo data when you first install the application on a development or test instance.
Select Install.