---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure

# Configuring ServiceNow Otto for WSD {#ariaid-title1}

Release version: Australia  
Updated July 28, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Install and configure ServiceNow Otto for Workplace Service Delivery (WSD). As a system administrator configure the ServiceNow Otto for WSD application so that employees can use the ServiceNow Otto generative AI capabilities.

## Configuration overview {#now-assist-wsd-configuring__cf-config-parent-checklist}

1. [Install ServiceNow Otto for Workplace Service Delivery (WSD)](https://servicenow-prod.fluidtopics.net/DRh~KED_Pv70vz4Jr1jpew "install and activate ServiceNow Otto for Workplace Service Delivery (WSD) from ServiceNow Store.")
2. [Configure ServiceNow Otto for Virtual Agent for Workplace Service Delivery](https://servicenow-prod.fluidtopics.net/8wyys9TzanMwx6lyCC7BMQ "Enable your employees to submit a reservation request using a conversational experience based on generative AI.")
{#now-assist-wsd-configuring__cf-config-parent-tasks-ol}