Add or modify employee positions

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • As part of the Human Resources setup process, you define positions to describe employee job functions within the organization. Positions are associated with employees in the HR profile.

    Before you begin

    Role required: sn_hr_core.admin

    About this task

    Create position records for your organization. Other organization information, such as location and department information, is already set up in the ServiceNow system and used in User [sys_user] records.

    Procedure

    1. Navigate to All > HR Administration > Managed Lists > Positions.
    2. Click New to create a position, or click an entry to open an existing position.
      If you view an existing position, the HR Profiles related list displays HR profiles of users assigned to the position at the bottom.
    3. Enter the Position title and select the Department.
    4. Check Active.
    5. Click Save to stay on the Positions form or Submit or Update to return to the Positions list.