---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure

# Configure Legal Conflict of Interest {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure the foundation data required for managing the conflict of interest requests.  
As an administrator, you can review the installed components and modify them or add new ones as applicable.

* Approver group for managing conflict of interest requests
* Flows for Legal Conflict of Interest
* [Notifications](https://www.servicenow.com/docs/access?context=t_CreateANotification&version=australia&pubname=australia-platform-administration&ft:locale=en-US) to inform different stakeholders at different stages of a conflict of interest request
* To submit conflict of interest request using conversational intake from ServiceNow Otto in Virtual Agent, install and configure Legal Service Delivery - Prime that is a paid application.
{#legal-coi-administration__ul_pzh_qx5_rnb}
* **[Install Legal Conflict of Interest](https://servicenow-prod.fluidtopics.net/jrcNBYfR4K9BIlFOgtUV3Q)**   
  You can install the Legal Conflict of Interest application (sn_lg_coi) if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they aren't already installed.
* **[Configure risk assessment](https://servicenow-prod.fluidtopics.net/~yePKdnGryzO0bLNeUylfw)**   
  Configure the risk assessment to automatically evaluate conflict of interest disclosures and assign risk levels that determine approval routing.
* **[Configure flows for Legal Conflict of Interest](https://servicenow-prod.fluidtopics.net/pQdJXAlavGfNsLI6ePu6wQ)**   
  Review the flows installed with the Legal Conflict of Interest application and configure them to align with your business needs.
* **[Configure conversational intake for COI request](https://servicenow-prod.fluidtopics.net/pPfHdjyiS17Ae26evhI8ug)**   
  Confirm required applications are installed to enable legal users to submit a Conflict of Interest (COI) request using conversational interface of ServiceNow Otto panel in Virtual Agent.