---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Use agentic workflows

# Using agentic workflows in Now Assist for Health and Safety {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the Health and Safety agentic workflow collection to complete tasks autonomously through the ServiceNow Otto panel.
{#ai-agents-now-assist-hs-using__table_glr_gft_w2c__entry__3}

| Agentic workflow name | Description | Available AI agents |
|-|-|-|
| Create actions for safety incidents | The ServiceNow Otto panel suggests a list of actions for a safety incident and creates the action in the incident under the Health and Safety actions related items. | * Health and safety incident analysis AI agent * Health and Safety action planner AI agent {#ai-agents-now-assist-hs-using__ul_swr_jyt_w2c} |
| Help resolve health and safety cases agentic workflow | The ServiceNow Otto panel reviews historical cases, analyzes actions taken, and reviews available knowledge base articles to generate suitable action plans. | Health and safety case analyzer AI agent |
| Health safety incident patterns assistant | The ServiceNow Otto panel reviews and analyzes patterns across available safety incident records and recommends corrective action. | Health and safety pattern intelligence orchestrator |
[Table 1. Available agentic workflow for Health and Safety]

{#ai-agents-now-assist-hs-using__table_glr_gft_w2c}  
Important:  
All agentic workflows and AI agent records are read only by default.  
To run the AI agents autonomously, duplicate the agentic workflow if needed and then do the following steps:

* Activate the agentic workflow. For more information, see [Activate an agentic workflow template](https://www.servicenow.com/docs/access?context=activate-aia-use-case&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).
* Activate the trigger to invoke the agentic workflow automatically.
{#ai-agents-now-assist-hs-using__ul_lrc_xft_w2c}

There might be AI agents installed on your instance that are not used in agentic workflows. To learn how to see all agents that are available to you, see [Find AI agents](https://www.servicenow.com/docs/access?context=find-ai-agents&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).