---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Skills, AI agents, and agentic workflows

# ServiceNow Otto Health and Safety skills, AI agents, and agentic workflows {#ariaid-title1}

Release version: Australia  
Updated June 4, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can identify whether a ServiceNow Otto for Health and Safety skill or agentic workflow is active by default or if it must be activated.
To activate a skill, see [Activate a ServiceNow Otto for Health and Safety skill](https://servicenow-prod.fluidtopics.net/3X5yUwswu7r96dUSAoxuZw "Activate a ServiceNow Otto for Health and Safety skill to enable the safety team to use the generative AI skills from Health and Safety Workspace and the Core UI.").

For more information on ServiceNow Otto AI assets that are on by default, see [AI agents, skills, and agentic workflows on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).
{#hs-na-skills-activation-status__table_vrn_wjz_ljc__entry__3}

| Skill | Activation status | Description |
|-|-|-|
| Health and Safety incident summarization | Active by default. | Uses ServiceNow Otto to summarize safety incidents. |
| HS incident pattern recommendations | Active by default. | Generates prioritized and actionable safety actions for a safety incident and saves users time. |
| HS incident pattern summarization | Active by default. | Generates a summary of Health and Safety incidents including the details, actions taken, and root cause analysis. |
| HS list incident patterns summarization | Active by default. | Analyzes a list of Health and Safety incident patterns to identify which patterns pose the highest risk and requires immediate resolution. |
| HS Action planner | Active by default. | Analyzes safety records along with historical actions from similar records. |
[Table 1. ServiceNow Otto for Health and Safety skills]

{#hs-na-skills-activation-status__table_vrn_wjz_ljc} {#hs-na-skills-activation-status__entry__21}

| AI agent | Activation status | Description |
|-|-|-|
| Health and safety incident analysis AI agent | Active by default. | Recommended actions from similar health and safety incidents and AIA RAG (AI Act Retrieval Augmented Generation) retrieval of knowledge base articles are suggested to the user. |
| Health and safety case analyzer AI agent | User must activate the AI agent. | Recommends actions from similar health and safety cases and AIA RAG retrieval of knowledge base articles are suggested to the user |
| Health and safety pattern intelligence orchestrator | Active by default. | Analyzes systemic trends across safety incidents, knowledge articles, action, and root cause analysis. |
[Table 2. AI agents activation status]

{#hs-na-skills-activation-status__table_pry_rmz_ljc__entry__3}

| Agentic workflows | Activation status | Description |
|-|-|-|
| Create actions for safety incidents | Active by default. | Suggests actions automatically for a specific incident and create actions in the Health and Safety workspace. |
| Help resolve health and safety cases | User must activate the agentic workflow. | Enables faster resolution of case. |
| Health safety incident patterns assistant | Active by default. | Analyzes Health and safety incident pattern |
[Table 3. Agentic workflow activation status]

{#hs-na-skills-activation-status__table_pry_rmz_ljc}