Communication form

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Field descriptions on the form for a communication task.

    Table 1. Communication form
    Field Description
    Compose and send communication Option to send the communication immediately or schedule it for later.
    Note:
    Scheduling the communication adds a timer to the communication based on the Due in (minutes) field, which prompts the agent to send it manually. It doesn't send automatically.
    Frequency How often the communication should be sent.
    Short description Summary of what the communication is about.
    Due in (minutes) Time in minutes before the communication should be sent.

    This field appears only when Later is selected from the Compose and send communication field or when both Now is selected from the Compose and send communication field and Recurring is selected from Frequency.
    Channels Channel to send the communication. For example, email or SMS.
    Recipients People who receive the communication.