---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Generate AI‑suggested actions

# Generate and manage AI‑suggested safety actions in Action planner {#ariaid-title1}

Release version: Australia  
Updated June 1, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Generate AI-suggested safety actions in Action planner to quickly identify and create corrective measures for Health and Safety records.

## Before you begin

Verify that the ServiceNow Otto for Health and Safety application (sn_hs_gen_ai) is installed.  
Important:  
The H\&S Action Planner skill is turned on by default with the ServiceNow Otto for Health and Safety application. The skill will be automatically available to appropriate role users for the application. For more information, see [AI agents, skills, and agentic workflows on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

Role required: sn_ohs_im.action_writer

## About this task

The Action planner can generate AI-suggested actions for any Health and Safety record that has the Actions tab. The suggestions are produced by retrieving similar historical records and analyzing past actions taken in those cases, along with
relevant knowledge base articles.

Review all AI-generated suggestions for accuracy before creating actions from them.

For more information on Action planner, see [Managing safety actions in the Action planner](https://servicenow-prod.fluidtopics.net/~TlJbAvW9NBlA0zEp7srKw "The Action planner sidebar panel in the Health and Safety Workspace enables safety teams to manage actions directly from a Health and Safety record, without navigating away from the page.").

## Procedure

1. Navigate to WorkspacesHealth and Safety Workspace.
2. Open a Health and Safety record, for example, a safety incident or risk assessment.
3. Select the Action Planner icon (![Action Planner icon]()) from the contextual sidebar panel.
4. Select Suggest new actions to generate AI-suggested actions for the record.  
   The system searches for similar records, retrieves historical actions and relevant knowledge base articles, and then generates suggestions using a language model.
5. Review the suggestion cards that appear in the Suggested actions section.
6. Accept a suggestion and create an action from it.
   1. On a suggested action card, select Create action.  
      The inline Edit action form opens with pre-filled fields.
   2. Review and update the fields as needed, for example, Due date.
   3. Select Create action.  
      The action is created, moves to the Created actions section, and is removed from Suggested actions.
7. **Optional:** To dismiss a suggestion, select the X icon on the suggestion card.  
   The card is removed from Suggested actions. The suggestion does not reappear for this record if you select Suggest new actions again.

## Result

Created actions:

* The action appears as a card in the Created actions section of the action planner.
* The action also appears in the list of actions in the Actions tab of the associated Health and Safety record.
* The Action record form shows a message indicating that this action was suggested and created by AI.
{#now-assist-hs-generate-ai-suggested-actions-in-action-planner__ul_kvt_t2q_ljc}  
Suggested actions:

* All AI suggestions generated by the Action Planner are stored in the AI action suggestion \[sn_ohs_im_ai_action_suggestion\] staging table.
* Any suggestions that aren't dismissed or accepted for action creation remain in the Pending state. A scheduled job deletes these pending suggestions based on the configuration. For more information, see [Configure cleanup of pending AI action suggestions](https://servicenow-prod.fluidtopics.net/EneBVT5owGXw3v8oCbRv9Q "Configure how long the pending AI-generated action suggestions are retained before they are automatically deleted.").
{#now-assist-hs-generate-ai-suggested-actions-in-action-planner__ul_gc4_rh3_ljc}

## AI-suggested actions in Health and Safety Risk assessment record {#now-assist-hs-generate-ai-suggested-actions-in-action-planner__example_qy5_hzq_ljc}

The following image shows AI-suggested actions generated by the Action planner in Health and Safety Risk assessment record.

## What to do next

Review all actions suggested and created by AI for accuracy.

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