---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Workplace Advisor Overview

# Workplace Advisor Overview {#ariaid-title1}

Release version: Australia  
Updated October 28, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Workplace Advisor is an AI-powered solution designed to help Space Planners and Facilities Managers optimize workplace management through intelligent insights and conversational support.

The Minimum Viable Product (MVP) version focuses on two primary capabilities:

## Natural Language Q\&A via ServiceNow Otto Panel {#workplace-advisor-overview__section_qlp_zsw_chc}

Ask workplace reservation related questions in natural language and receive contextual responses in ServiceNow Otto panel. Examples of queries include:

* Reservation details
* Meeting durations
* Reservation check-in details
{#workplace-advisor-overview__ul_e4c_ctw_chc}

## Insight Cards on Workplace Central Dashboard {#workplace-advisor-overview__section_tvc_2tw_chc}

The system generates Insight Cards for key performance indicators on workplace operations such as occupancy, space utilization, reservation trends, and environmental metrics.
* **[Workplace advisor QnA agentic workflow](https://servicenow-prod.fluidtopics.net/qCMAeWvH~gmFJSRbpPhg0A)**   
  The workplace advisor QnA agentic workflow enables Reservation Managers to use the Now Assist panel to ask natural language questions about workplace reservations.
* **[Insight cards on the Workplace Central dashboard](https://servicenow-prod.fluidtopics.net/UGExnT39xzxKz_Ue6Qt3Mg)**   
  Display key metrics and AI-generated insights from workplace data sources using Insight cards on the Workplace Central dashboard. These Insight cards are auto-generated using generative AI, enabling Space Planners, and Facilities Managers to make data-driven decisions to optimize workplace resources. Insight cards provide proactive insights into various workplace metrics such as space utilization, occupancy rates, attendance patterns, and reservation trends.

**Related concepts**   

* [Manage temporary space closures agentic workflow](https://servicenow-prod.fluidtopics.net/awISDhbRkBTFzXRUMwN3oQ "This team of AI agents temporarily block a location when there’s an emergency workplace maintenance case is submitted.")
* [Help manage workplace reservations agentic workflow](https://servicenow-prod.fluidtopics.net/JZpvsHTHQH_8phhv0Q57ag "The Help manage workplace reservations agentic AI workflow enables Workplace Event Planners with rescheduling a planned reservation. AI Agents gather relevant information from a workplace reservation and update an existing planned reservation with a new date, time, and duration.")
* [Optimize cleaning activities agent overview](https://servicenow-prod.fluidtopics.net/OO4N31P~AGeAGgTDbupazg "The Optimize cleaning activities agent performs cleaning activities on a workplace location based on the space utilization threshold data.")
* [Automate map updates agentic workflow](https://servicenow-prod.fluidtopics.net/3SFi7ef00TwyaOSTh83jCQ "This AI agent helps map admins configure the map during bulk updates to Indoor Mapping.")
* [Workplace Concierge agentic workflow](https://servicenow-prod.fluidtopics.net/vrGWTXZ1HQggP6gufdA3qw "Use the Workplace Concierge agentic workflow to register visitors from existing communication tools like emails, calendars, or the Virtual Agent.")
* [Implement Autonomous L1 Agent for Workplace](https://servicenow-prod.fluidtopics.net/xUCrSB7Rqx1vi6v3y1g9~Q "Use the Autonomous L1 Agent for Workplace agent that automatically resolves frequently asked General Inquiry workplace cases without requiring manual agent intervention.")