---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management
Release :
- australia
ft:locale :
- en-US
ft:publication_title :
- Australia Employee Service Management
ft:clusterId :
- emplsm
bundleId :
- emplsm
workflow :
- Employee
---
# Contract Management Pro glossary
# Contract Management Pro glossary {#ariaid-title1}
Release version: Australia
Updated March 12, 2026
 5 minutes to read
Learn about the terms and concepts used in Contract Management Pro.
Glossary terms are grouped alphabetically.
[A](https://servicenow-prod.fluidtopics.net/nu5AY2cfCyiW9R2SChx_lg#gloss-group-a-cmpro) \| [C](https://servicenow-prod.fluidtopics.net/nu5AY2cfCyiW9R2SChx_lg#gloss-group-c-cmpro) \| [E](https://servicenow-prod.fluidtopics.net/nu5AY2cfCyiW9R2SChx_lg#gloss-group-e-cmpro) \| [M](https://servicenow-prod.fluidtopics.net/nu5AY2cfCyiW9R2SChx_lg#gloss-group-m-cmpro) \| [N](https://servicenow-prod.fluidtopics.net/nu5AY2cfCyiW9R2SChx_lg#gloss-group-n-cmpro) \| [O](https://servicenow-prod.fluidtopics.net/nu5AY2cfCyiW9R2SChx_lg#gloss-group-o-cmpro) \| [R](https://servicenow-prod.fluidtopics.net/nu5AY2cfCyiW9R2SChx_lg#gloss-group-r-cmpro) \| [S](https://servicenow-prod.fluidtopics.net/nu5AY2cfCyiW9R2SChx_lg#gloss-group-s-cmpro) \| [T](https://servicenow-prod.fluidtopics.net/nu5AY2cfCyiW9R2SChx_lg#gloss-group-t-cmpro) \| [W](https://servicenow-prod.fluidtopics.net/nu5AY2cfCyiW9R2SChx_lg#gloss-group-w-cmpro)
**Related reference**
* [Components installed with Contract Management Pro](https://servicenow-prod.fluidtopics.net/KgVuwhJbpy90XDqjViR~6g "Several types of components are installed with activation of the Contracts Core application that includes the components for Word Document Templates, including tables and user roles.")
* [Components installed with Contract Workspace](https://servicenow-prod.fluidtopics.net/rF153GaFzXx6xtcGOdukkw "User roles are installed with activation of the Contract Workspace plugin.")
* [Components installed with Analytics Pack for Contract Management Pro](https://servicenow-prod.fluidtopics.net/0Qen9j3lDlxRnWT0ZU7dlA "Several types of components are installed with activation of the Analytics Pack for Contract Management Pro plugin, including user roles and scheduled jobs.")
* [Contract request State and Contract document status in Contract Management Pro](https://servicenow-prod.fluidtopics.net/Q828Fv9YqdZ5hRU64nL_lg "Contract requests follow a specific life cycle and move through a series of states in Contract Management Pro. The contract request state and the contract document status are displayed in the State and the Contract status fields on the request record.")
* [Signatory roles](https://servicenow-prod.fluidtopics.net/iR83A81eN5IQkswsnqahvA "Signatory roles define how each participant interacts with a contract document during the signature workflow.")
* [Clause Variation form](https://servicenow-prod.fluidtopics.net/Zp98kOGZWiQraEX2eMAz_w "Use the Clause Variation new record form to create or modify a clause variation.")
* [Contract Configuration form](https://servicenow-prod.fluidtopics.net/u1t3HrYPiEDosw0f5Rg6FA "Use the Contract Configuration New Record form to create or modify a contract configurations.")
* [Properties installed to configure expiry notifications](https://servicenow-prod.fluidtopics.net/x0rLZLg17nk~phgz_g3rKQ "There are several properties related to Contracts Core that can be used to configure the number of days before which expiry notification should be sent and the generation of audit certificate.")
* [Properties installed to configure contracts integrations](https://servicenow-prod.fluidtopics.net/FNJFK1dQcV1WleM8jS1GUQ "There are several properties that you can use to configure integrations for Contract Management Pro.")
* [Expiring Contracts Condition form fields](https://servicenow-prod.fluidtopics.net/SQD6iQOyowP76sjMmhWHdQ "The Expiring Contracts Condition form is used to create a rule or update an existing rule.")
* [Action assignment form](https://servicenow-prod.fluidtopics.net/wKTKudUZPnfE3MgbjTGYxw "Learn about the fields of the Action Assignment form. Use this form to add the New action button to your workspace.")
* [UFX Add on Event mapping form](https://servicenow-prod.fluidtopics.net/gvsivMFRgB4W43svB~o8kw "The UFX Add on Event mapping form to configure the display of declarative action in your application.")
* [Obligation form](https://servicenow-prod.fluidtopics.net/qslR~1MuR8jsQE4LbKHaUQ "The obligation form provides the details to create or modify an obligation record in Obligation Management.")
* [Obligation Management notifications](https://servicenow-prod.fluidtopics.net/efv0aYTNkLewTgFgjJimAg "Obligation Management uses email notifications to notify obligation fulfiller and obligation users when an obligation task is created, assigned, submitted, approved, or rejected.")
* [Contract Analysis Playbook form](https://servicenow-prod.fluidtopics.net/JUO66sfJA3xFl8cjam~Ezw "Fields on the Contract Analysis Playbook form define the negotiation guidance for a contract type and the conditions that determine when an external AI tool retrieves it.")
* [Contract analysis playbook tool messages](https://servicenow-prod.fluidtopics.net/UIZIfmqDznMrgzhdAJAQCA "Messages that the playbook tool returns to an external AI tool when it cannot resolve or return a playbook for a contract. Each message tells the fulfiller how to correct the request.")
* [Contract Management solutions](https://servicenow-prod.fluidtopics.net/OhibclvKMo3sMhnSqNEnCA "Explore the differences between the different contract management solutions offered in ServiceNow - ITAM Contract Management, (Deprecated) Legal Simple Contracts, and Contract Management Pro (CM Pro)")
## A {#ariaid-title2}
### agentic workflow {#ariaid-title3}
In Contract Management Pro, an agentic workflow is an AI-driven automation that performs tasks such as extracting metadata and obligations from signed contracts and calculating contract renewal or termination reminder dates.
### amendment request {#ariaid-title4}
In Contract Management Pro, an amendment request enables users to amend an existing contract by adding, removing, or updating terms without replacing the entire contract. The amendment workflow supports both own-paper and third-party amendment requests.
### Approval workflow {#ariaid-title5}
A predefined sequence of automated or manual steps that a contract must go through to receive necessary approvals before execution.
### audit trail {#ariaid-title6}
A record of all changes made to a contract.
## C {#ariaid-title7}
### certificate of completion {#ariaid-title8}
In Contract Management Pro, a certificate of completion is a document automatically generated and attached to the contract repository record after all required electronic signatures are collected.
### clause library {#ariaid-title9}
A centralized repository within ServiceNow where standard contract clauses and their approved variations are stored for easy access and consistent usage.
### clause management {#ariaid-title10}
The process of creating, storing, and managing standard contract clauses and their variations to ensure consistency and compliance.
### clause mapping {#ariaid-title11}
Mapping clauses to field groups and expected responses, which helps in automating the contract review process.
### clause variation {#ariaid-title12}
In Contract Management Pro, a clause variation is a block of content that can be dynamically added to a contract document based on specified conditions, eliminating the need for multiple templates for the same request type.
### Contract Lifecycle Management (CLM) {#ariaid-title13}
The end-to-end process of managing contracts from initiation through execution, performance monitoring, and renewal or termination.
### content controls {#ariaid-title14}
Dynamic placeholders within Microsoft Word documents that integrate with ServiceNow for inserting and updating contract content.
### contract analysis {#ariaid-title15}
A AI skill used to analyze contract documents for clause deviations, ensuring compliance with standard clauses and identifying potential risks
### contract dashboard {#ariaid-title16}
A visual interface that provides an overview of contract statuses, key metrics, and performance indicators.
### contract playbook {#ariaid-title17}
In Contract Management Pro, the contract playbook is a tab in the contract repository record that enables users to review AI-extracted metadata and obligations, adjust reminder dates, and accept or reject extracted obligation records.
### contract repository {#ariaid-title18}
A secure, centralized storage within ServiceNow where all contract documents and related information are stored, providing easy retrieval and management.
### contract templates {#ariaid-title19}
Predefined templates that are used to expedite the contract creation process and maintain consistency across agreements. These templates include placeholders for clauses, fields, dynamic tables, and signature blocks, which are automatically updated based on the information in a contract request.
### contract type {#ariaid-title20}
In Contract Management Pro, a contract type is a configurable classification that determines the structure, template, and workflow applied to a contract request.
### contract workspace {#ariaid-title21}
A centralized interface within ServiceNow where contract-related activities are tracked and managed.
## D {#ariaid-title22}
### document revision {#ariaid-title23}
In Contract Management Pro, a document revision is a new version of a contract document created during the fulfillment process for review, modification, or re-sending for approval or signature.
## E {#ariaid-title24}
### e-signature {#ariaid-title25}
A legally binding electronic method for signing contracts, with integrations available for providers such as DocuSign and Adobe Sign.
### employee center {#ariaid-title26}
A portal for submitting contract requests.
### external storage {#ariaid-title27}
Third-party cloud storage platforms such as OneDrive or Google Drive that can be integrated with ServiceNow for contract document management.
## I {#ariaid-title28}
### internal review {#ariaid-title29}
In Contract Management Pro, an internal review is a review task raised by a contract fulfiller for a designated reviewer to review a contract document before it is sent for approval or signature.
## M {#ariaid-title30}
### metadata extraction {#ariaid-title31}
A AI skill used to extract metadata from signed contracts and add the information to the system, streamlining the data entry process
### Microsoft Word Add-in {#ariaid-title32}
A program that integrates with Microsoft Word that enables a user to add content controls for metadata, clauses, signature blocks, and dynamic tables.
## N {#ariaid-title33}
### non-self-served request {#ariaid-title34}
A contract request that requires legal team involvement for drafting, negotiation, or finalization of the contract.
## O {#ariaid-title35}
### obligation {#ariaid-title36}
Specific commitments or duties outlined in a contract that parties are required to fulfill.
### obligation extraction {#ariaid-title37}
In Contract Management Pro, obligation extraction is an agentic AI capability that automatically identifies and extracts key contractual obligations from signed contracts and generates obligation records for review.
### obligation management {#ariaid-title38}
The process of tracking and managing obligations within ServiceNow to ensure compliance and timely execution.
### obligation task {#ariaid-title39}
In Contract Management Pro, an obligation task is a trackable activity created from an obligation record to fulfill a specific contract obligation, on either an ad hoc or recurring schedule.
### Optical Character Recognition (OCR) {#ariaid-title40}
A technology that converts scanned contract documents or PDFs into searchable and editable text within ServiceNow.
### offline signature {#ariaid-title41}
In Contract Management Pro, an offline signature is a signature type that records a contract signed outside the application without sending signature request emails to the signatories.
### own paper {#ariaid-title42}
In Contract Management Pro, own paper refers to a contract document generated from a company-defined contract template, used for self-served contract requests.
### own-paper request {#ariaid-title43}
A contract request initiated and managed by the requester where the contract document is created using templates and clauses that have already been verified and approved by the internal contract team, reducing dependency on legal teams and accelerating processing.
## P {#ariaid-title44}
### parent-child contract {#ariaid-title45}
In Contract Management Pro, a parent-child contract is a hierarchical relationship between two contract requests where the child contract inherits fields from the parent and their associated repository records are automatically linked.
## R {#ariaid-title46}
### record producer {#ariaid-title47}
A catalog item that allows end users to create records from the Service Catalog.
## S {#ariaid-title48}
### self-served contract request {#ariaid-title49}
A contract request that is initiated and managed by the requester. The contract document is created by using templates and clauses that have already been verified and approved by the internal contract team. The self-served contract request reduces the dependency on legal teams and accelerates processing.
### ServiceNow Store {#ariaid-title50}
A marketplace where users can find and install applications, plugins, and enhancements for ServiceNow, including contract management extensions.
### ServiceNow Otto for Contract Management Pro {#ariaid-title51}
A generative AI-powered feature that enhances productivity by suggesting contract clauses, and extracting metadata from a signed contract.
## T {#ariaid-title52}
### third-party contract request {#ariaid-title53}
A contract request that requires the legal team to draft, negotiate, or finalize the contract.
### third-party paper {#ariaid-title54}
In Contract Management Pro, third-party paper refers to a contract document submitted by an external party for review in a non-self-served contract request, without using a company-defined contract template.
## W {#ariaid-title55}
### wet signature {#ariaid-title56}
A traditional handwritten signature on a physical contract document, sometimes required for compliance or regulatory purposes.
### word document template {#ariaid-title57}
In Contract Management Pro, a word document template is a Microsoft Word-based contract template that uses content controls as placeholders to generate contract documents dynamically based on a submitted request.