--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Configure AI capabilities # Configure AI capabilities {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read As an AI administrator, configure ServiceNow Otto for Contract Management Pro so that contract fulfillers can use the AI capabilities while working on contract documents or search the contracts for information from the ServiceNow Otto panel. ## Before you begin Ensure that the application is in Global or ServiceNow Otto for Contract Management Pro scope. Role required: sn_cm_gen_ai.ai_contract_admin ## About this task Use the AI Admin Hub console to configure ServiceNow Otto for Contract Management Pro. The console contains everything that you need to configure the AI skills. For more information, see [Overview tab in AI Admin Hub](https://www.servicenow.com/docs/access?context=configuring-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). The following skills are available for Contract Management Pro in the AI Admin Hub console: * Contract metadata extraction * Contract obligation extraction * Contract analysis {#confg-na-in-cmpro__ul_zbc_4p3_t2c} You can use Now LLM Service, Azure OpenAI, Google Gemini or Anthropic Claude on AWS as the AI model provider for all generative AI skills and AI agents. Use the Configuration Controls in [AI Control Tower](https://www.servicenow.com/docs/access?context=ai-model-providers&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) to define which options are available, then set the skill-level preferences in the [AI Admin Hub console](https://www.servicenow.com/docs/access?context=manage-large-language-models&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). For more information, see [Large language models on the ServiceNow AI Platform®](https://www.servicenow.com/docs/access?context=exploring-large-language-models&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). ## Procedure 1. Install the Contract Management Pro - Prime plugin (sn_cm_ai_prime). For information about the plugin installation process, see [Install plugins for ServiceNow Otto](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). 2. Navigate to AllAdmin CenterAI Admin Hub to access the AI Skills tab of the AI Admin Hub console. 3. Navigate to EmployeeCM Pro. 4. Select Activate skill on the skill you want to activate. Figure 1. ServiceNow Otto for Contract Management Pro 5. In the skill guided setup, configure the use cases and other mappings for the skill. For more information on configuring contract metadata extraction, see [Configuring contract metadata extraction](https://servicenow-prod.fluidtopics.net/pMaavaI4q_CCGoNGGovT3Q "Configure system properties and use cases for metadata extraction so that a contract manager can use AI to extract metadata from a contract and add the extracted information to the contract repository."). For more information on configuring contract obligation extraction, see [Configuring contract obligation extraction](https://servicenow-prod.fluidtopics.net/KfTPLyL6iShusWkeXsxPCQ "Configure and map use cases for the contract obligation extraction skill in the AI Admin Hub console to automatically extract key contractual obligations from signed contracts."). For more information on configuring contract analysis, see [Configuring contract analysis](https://servicenow-prod.fluidtopics.net/wTW22wLvp1BLOej5DYQiAg "Configure use cases with associated field groups and fields, and map them to clauses and expected responses. AI uses the applicable use case to analyze a contract document and identify non-standard and missing clauses."). 6. In the Define access page, select the roles to specify who can access the skills. * If custom roles were added before upgrading to ServiceNow Otto for Contract Management Pro Australia patch 1, they are updated automatically by a script and appear in the Define access page. * If custom roles were not added, the default role sn_cm_gen_ai.ai_contract_fulfiller, sn_cm_gen_ai.ai_contract_admin, and sn_cm_gen_ai.ai_contract_config automatically appear in the Define access page. * If new roles are created after the upgrade, add them manually in the Define access page. {#confg-na-in-cmpro__ul_j3f_dds_5gc} 7. In the Review and activate page, select Activate. ## Result The AI skill is activated for Contract Management Pro. You can update or deactivate the skill by selecting Edit and Deactivate the options menu icon (![Options menu icon.]()) of the active skill. For more information, see [Deactivate skills for ServiceNow Otto for Contract Management Pro](https://servicenow-prod.fluidtopics.net/Px9L8t~ex5r586WCCKz3bQ "Deactivate the skills in ServiceNow Otto for Contract Management Pro when they are not in use."). ## What to do next [Configure data permissions for AI skills](https://servicenow-prod.fluidtopics.net/ONswxq5D5LSNiVIDI2bhbQ "Add the user roles for the skill to specify the roles that AI uses to access data while performing a task. The user roles control the information that AI can read, update, or share, based on the permissions of the selected roles.") * **[Configure data permissions for AI skills](https://servicenow-prod.fluidtopics.net/ONswxq5D5LSNiVIDI2bhbQ)** Add the user roles for the skill to specify the roles that AI uses to access data while performing a task. The user roles control the information that AI can read, update, or share, based on the permissions of the selected roles. * **[Select large language models for use cases in ServiceNow Otto for Contract Management Pro](https://servicenow-prod.fluidtopics.net/6yIIXu9lmo1EtJRZUDkBjw)** Select a large language model (LLM) provider for a contract analysis or metadata extraction use case. * **[Configuring contract metadata extraction](https://servicenow-prod.fluidtopics.net/pMaavaI4q_CCGoNGGovT3Q)** Configure system properties and use cases for metadata extraction so that a contract manager can use AI to extract metadata from a contract and add the extracted information to the contract repository. * **[Configuring contract analysis](https://servicenow-prod.fluidtopics.net/wTW22wLvp1BLOej5DYQiAg)** Configure use cases with associated field groups and fields, and map them to clauses and expected responses. AI uses the applicable use case to analyze a contract document and identify non-standard and missing clauses. * **[Configuring contract obligation extraction](https://servicenow-prod.fluidtopics.net/KfTPLyL6iShusWkeXsxPCQ)** Configure and map use cases for the contract obligation extraction skill in the AI Admin Hub console to automatically extract key contractual obligations from signed contracts. * **[Configuring agentic workflows in ServiceNow Otto for Contract Management Pro](https://servicenow-prod.fluidtopics.net/DwSyVnq_a4GMUFvFMBRYvA)** Configure agentic workflows in ServiceNow Otto for Contract Management Pro so that contract fulfillers can use the AI agents to perform specific tasks autonomously. * **[Post-upgrade steps for ServiceNow Otto for Contract Management Pro](https://servicenow-prod.fluidtopics.net/srHLdcYDdRf3muo_stTurw)** If you are upgrading to ServiceNow Otto for Contract Management Pro from Yokohama (Patch 2 and lower) or Xanadu (Patch 8 and lower), and you have customized use cases, run a fix script to migrate the existing data to the AI Admin Hub console. *[\>]: and then