---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure Connect chat support queue

# Configure Connect chat support queue {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Connect Support is a real-time messaging tool that enables support agents to easily
track their support cases, find solutions, and resolve problems quickly.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllConnectSupport AdministrationQueues.
2. Click New or open the default Universal Request Chat queue.
3. On the form, update or fill in the details.  
   For more information, see Administer Connect Support queues topic on the product documentation site.
4. Click Submit.

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