---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# View Facility Assets in Workplace Central

# View Facility Assets in Workplace Central {#ariaid-title1}

Release version: Australia  
Updated May 21, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the Facility Assets list to look up an asset and its related cases without leaving Workplace Central.

## Before you begin

Role required: sn_wsd_case.manager

## About this task

A new Facility Assets section has been added to the Lists area of Workplace Central, enabling case agents, case managers, and facilities managers to view asset details, associated workplace cases, maintenance cases, and maintenance plan records from within a single
workspace without switching to the Enterprise Asset Management workspace.  
Note:  
Install the Extended Model and Asset Classes (sn_ent) plugin to view the Facility Assets and Facility Models in Workplace Central. The Workplace Maintenance Cases and Workplace Maintenance Plan Records tabs will appear only if the Workplace Maintenance Management (sn_wsd_maintenance) plugin is installed.

## Procedure

1. Navigate to AllWorkplace CentralListsFacility Assets.
2. Select the facility asset record from the list.
3. Select the following tabs to view asset information:  

   Assets
   :   General information about the asset, such as name, type, location, and warranty information.

   Workplace Cases
   :   Displays all workplace cases that have been created for the asset, allowing agents to quickly identify and access related case work.

   Workplace Maintenance Cases
   :   Displays all maintenance cases associated with the asset, providing visibility into service history and ongoing maintenance work.

   Workplace Maintenance Plan Records
   :   Displays all maintenance plans linked to the asset, enabling you to review scheduled or recurring maintenance programs.
**Related concepts**   

* [Managing print case](https://servicenow-prod.fluidtopics.net/co5TifEsdygx7OnpR4UJAA#manage-print-case "Filter workplace cases using criteria such as Short Description, Workplace Location, or other relevant fields to generate a consolidated report using the Workplace Central Case management workspace.")
* [Manage workplace cases in calendar view in Workplace Central](https://servicenow-prod.fluidtopics.net/VshBrjdSGtqe12C435tmTA "The Calendar view in Workplace Central enables case managers and case agents to view and manage assigned cases in a color-coded, week-based layout. Cases are organized chronologically by date field and can be filtered, grouped, and navigated by time zone.")
* [Manage workplace cases in List view in Workplace Central](https://servicenow-prod.fluidtopics.net/EVpziD~Boy_1Bwgxs~s~Eg "The List view tab provides a traditional list view of cases in Workplace Central.")  
**Related tasks**   

* [Manage workplace cases using Case management](https://servicenow-prod.fluidtopics.net/G7Qr1qXmrllnG8ezIxl7_g "Monitor the workplace cases requested in your organization at any time using the Workplace Central Case management workspace.")
* [Work on a workplace case using Case management](https://servicenow-prod.fluidtopics.net/RUbWivESWpAkt18OVQZdJg "Update, edit, or resolve a workplace case at any time from a single workspace using the Workplace Central Case management workspace.")
* [Create a workplace service case](https://servicenow-prod.fluidtopics.net/ztdHVIKyODKNVOj46TFMOg "As a case manager, apart from managing the workplace cases, you can also create a raise workplace service request directly using the Workplace Central Case management workspace.")
* [Create a child case and a child task](https://servicenow-prod.fluidtopics.net/4SFAPgiIB0ENnAZjtiknzg "As a case manager, to fulfill a case, you can create a child case and also a child task using the workspace.")
* [Print a workplace case](https://servicenow-prod.fluidtopics.net/S7jFFLW7xeNpOKZCcYbYpg "As a case manager, apart from managing workplace cases, you can also print a workplace case using the Workplace Central Case management workspace.")
* [Cancel or delete a case](https://servicenow-prod.fluidtopics.net/wQrgQSfzOnmhy0GISNxxGw "As a case manager, cancel a workplace case at any time if it’s no longer required. As an admin, delete a case record completely from the application if it’s no longer required.")

*[\>]: and then