--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Enhanced Requests Experience # Enhanced Requests Experience {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Enhanced Requests Experience The Enhanced Requests Experience on Employee Center, available from the Australia release and Employee Center version 38.0 or later, streamlines managing requests by segmenting them into configurable tabs such asFor youandFor others. This experience enables ServiceNow customers to efficiently find, filter, and manage requests through a scalable multiple-tab interface with pagination, drafts, and flexible views. Show full answer Show less ## Key Features * **Multiple Tabs:** Default tabs include *For you* and *For others* ; additional tabs can be configured based on organizational needs. If tabs exceed screen space, a *Show more requests* button displays remaining tabs in a list. * **Configurable Filters:** Default tabs come with Status and Updated filters, which can be edited or supplemented with custom filters such as Request Type, State, or Location. * **Drafts Functionality:** Users can save requests as drafts before submission, enabled by default. Drafts tab visibility can be disabled via a system property. * **View Toggle:** Requests display in card view by default, with an option to switch to list view available from Employee Center version 40 onward. * **Pagination:** Shows 15 requests per page, with pagination activating beyond that limit. * **Responsive Design:** The Requests page adapts to different screen sizes, with filters available via a *Show more* option when necessary. * **Role-Based Experience:** * Managers can view requests they created for their team, requests created by others for their team, and requests for their work location (if configured). * Employees can view requests they created for themselves, those created for them, and requests for their work location (if configured). * Executive assistants can view requests they created on behalf of others. * **Now Mobile App Integration:** The full Enhanced Requests Experience is available on the Now Mobile app, enabling on-the-go viewing, searching, filtering, and management of requests. Users must opt into the mobile experience to access these features. ## Known Limitations * Keyword search only queries the specific table associated with the Source Configuration record and does not extend to related child or parent tables. For example, searching for a Requested Item (RITM) will not return related Request (REQ) records. * Support for traversing related tables through grouping is planned for future releases. ## Practical Implications for ServiceNow Customers By adopting the Enhanced Requests Experience, ServiceNow customers can provide users with a more organized, flexible, and efficient interface for managing requests. The ability to customize tabs and filters helps align the experience with organizational structures and workflows. Drafts support enables users to prepare requests before submission, improving accuracy and user control. Mobile app integration extends these capabilities for remote and mobile users. Awareness of current search limitations ensures realistic expectations and planning for future enhancements. Improve your request management on Employee Center with the Enhanced Requests Experience that enables you to find and manage requests effectively. In the Enhanced Requests Experience, requests are segmented by type. You get the For you and the For others tabs by default with the Enhanced Requests Experience. You can also configure other tabs as the functionality supports multiple tab interface. If the numbers of tabs exceed the screen size a Show more requests button displays the rest of the tabs in a list view. You can edit the default filters Status and Updated available with the default tabs For you and For others. You can also configure new filters to the tabs as required. You can associate tabs to filters according to your organizational requirement. Note: You must be on the Employee Center version 38.0 or later or have upgraded to the Australia release to use the Enhanced Requests Experience. Figure 1. Enhanced Requests Experience The default number of requests shown on one page is 15. If it exceeds 15, pagination comes into effect. The Enhanced Requests Experience let's you create a request and keep it in your Drafts instead of submitting it instantly. It will sit in the Drafts until you're ready for submission. Drafts is enabled by default. If you want to hide the Drafts tab, mark the system property, Enable Save as draft in esc portal (glide.sc.enable.save_as_draft.portal.esc) false. The requests are displayed in a card view by default. You can the view toggle icons next to the search bar to switch between card view and list view. The toggle functionality is only available on Employee Center version 40 onwards. Enhance the visibility of requests by using the Filter by option. You can only have one filtering view for one portal. Filter options can be like Request Type, State, Location, and so on.Known Limitations Important: Keyword search in Enhanced Requests Experience searches only the table with the Source Configuration record. It does not extend to child or parent tables. For example, if you search for a Requested Item (RITM), related Request (REQ) records will not surface in the search results. Support for traversing related tables through grouping is planned for a future release. The multiple tab interface and the filter options are configurable. For more information, see: * [Set up request sources](https://servicenow-prod.fluidtopics.net/WFVbFZ2UGGqEdH91YpHp6w "Create different request sources for different applications to see all your requests under the Requests section on Employee Center.") * [Set up the Requests filter definition](https://servicenow-prod.fluidtopics.net/sQEa_YV82jRmA3yzc5LfMA "Configure a filter definition for different portals or each portal separately with the Requests filter definition.") {#my-requests-update-intro__ul_pjn_xds_tfc} The Requests page is available on responsive view too. The filters are displayed with a Show more option when it exceeds the page length. The Enhanced Requests Experience has improved features for different personas. The experience is scalable, so that admins can create as many tabs as required. As a manager, you can: * View requests created by you on behalf of the team. * View requests created by others for your team. * View requests created for your own work location, when configured. {#my-requests-update-intro__ul_chb_tvg_tfc} As an employee, you can: * View requests you have created for yourself. * View requests that are created for you. * View requests that are created for your work location, when configured. {#my-requests-update-intro__ul_pff_4fh_tfc} As an executive assistant, you can view requests that you have created for others. ## Enhanced Requests Experience on Now Mobile app {#my-requests-update-intro__section_dcw_tmq_m3c} You can get the Enhanced Requests Experience on the Now Mobile app, bringing the full request management capabilities from the Employee Center portal to mobile. Employees can view, search, filter, and manage their requests on the go. To view the requests on your Now Mobile, you must opt for the mobile experience. For more information, refer to [Opt in to the enhanced Enhanced Requests Experience](https://servicenow-prod.fluidtopics.net/xxrjl4KOzmdPJLQ6hTl0Yg "Opt in to the Enhanced Requests Experience, as an existing customer, to get the benefits of the updated features on both desktop and on the Now Mobile app.") and select the Mobile experience. To know more about the mobile experience, refer to [Enhanced Requests Experience on Now Mobile](https://servicenow-prod.fluidtopics.net/wciRk~L~XWdsOrAJtOIZ7w "You can get the Enhanced Requests Experience on the Now Mobile app, bringing the full request management capabilities from the Employee Center portal to mobile. Employees can view, search, filter, and manage their requests on the go.").