---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure sensitivity detection

# Configure sensitivity detection {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure sensitivity detection in the ServiceNow Otto for HR Service Delivery (HRSD) application.

## Before you begin

Role required:sn_hr_core.admin

## About this task

This capability helps you configure sensitivity detection for harassment complaints, discrimination allegations, workplace violence, safety, employee behavior, and employee personal issues. You can also block Now LLM Service
from engaging with these sensitive cases and redirect employees to work with live agents.  
Note:  
Configurations are available on the ServiceNow Otto Admin Panel settings as part of AI Guardian. The sn_hr_gen_ai.admin role can only Edit, Activate and Deactivate skills on
Guided setup view only.

## Procedure

1. Navigate to the ServiceNow Otto Panel and select the Settings tab.
2. Select ServiceNow Otto Guardian and select Filters.  
   Filter configurations include the ability to Edit or Deactivate a filter. Only sn_hr_gen_ai.admin can Edit or
   Deactivate.
3. Select General Details tab to configure the filter details.
4. Select Sample phrases tab to add phrases that apply to filters.  
   Note:  
   The ability to edit and update existing filters is available. There is a maximum of 10 phrases that can be generated.
5. Select Applicability to choose what filters apply to active virtual agents.
{#config-na-sd-filters__steps_a3d_t5j_c2c}
**Related reference**   

* [Sensitivity detection filters mapping](https://servicenow-prod.fluidtopics.net/lfvYIBti5O~b7e1TgQmT~Q "The sys_gen_ai_filter table includes eight out-of-the-box filters that determines which topics are regarded as sensitive. Each filter is mapped to an HR service that is used to create a case and a chat queue.")  
**Related topics**   

*