---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Enhance employee experience by integrating ServiceNow with Zoom

# Enhance employee experience by integrating ServiceNow with Zoom {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
ServiceNow integration with Zoom helps employees to
interact with agents and resolve their IT-related issues using Zoom.
* **[Starting and importing a Zoom Team Chat](https://servicenow-prod.fluidtopics.net/pHs6rfFpTkHXE_lDfT2nBA)**   
  Initiate a Zoom Team Chat conversation with the requester to resolve the ticket and import the chat as task record comments.
* **[Chat-specific configuration for Collaboration services for Zoom](https://servicenow-prod.fluidtopics.net/9eGlKVpd5LzA_Eguoc1vKA)**   
  Configure chat-specific options for Collaboration services for Zoom.