---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# ServiceNow Otto for Employee Experience

# ServiceNow Otto for Employee Experience {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of ServiceNow Otto for Employee Experience

ServiceNow Otto for Employee Experience enables employees to interact seamlessly through conversational AI integrated with ServiceNow Otto for Virtual Agent.
It enhances employee engagement by providing intuitive, AI-driven support within ServiceNow's platform.
Show full answer Show less  
Note that availability of AI models and features may vary based on customer location, data center regions, and regulatory restrictions. Certain AI capabilities might not be accessible for customers in specific environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted environments, or regulated markets. Customers should stay informed on availability updates with each ServiceNow release.

## Key Features

* **Conversational AI Integration:** Supports natural, conversational interactions to improve employee service experience.
* **Model Provider Limitations:** Some AI models are restricted based on geographic or regulatory constraints, affecting in-country SKUs and regulated markets.
* **Data Handling and Processing:** Employee interaction data is transferred securely to centralized ServiceNow environments or third-party cloud providers (such as Microsoft Azure), complying with ServiceNow's internal policies and CORE Compliance standards.
* **Data Collection and Improvement:** Inputs and outputs from the application are collected to enhance ServiceNow AI models, with customers retaining the option to opt out of data collection.
* **AI Limitations and Responsibility:** As AI-generated responses may not always be fully accurate or appropriate, customers are advised to evaluate outputs carefully, employ human oversight, and avoid sole reliance on AI for critical decisions, especially in sensitive domains like healthcare, finance, or security.

## Customer Guidance and Support

* Customers should review ServiceNow's AI Acceptable Use Policy to ensure compliance.
* For troubleshooting and assistance, resources such as the ServiceNow Community on AI and Intelligence, Known Error Portal, and Customer Service and Support are available.
* Additional learning materials, including release notes, implementation guides, training, and community support, can be accessed through ServiceNow University, Customer Success Center, and Now Community.  
Use the ServiceNow Otto for Employee Experience application so that your employees can have a seamless conversational interaction with ServiceNow Otto for Virtual Agent.

## Get started {#now-assisit-employee-exp__section_xbb_p1c_52c}

|-|-|
| [ExploreLearn more about ServiceNow Otto for Employee Experience](https://servicenow-prod.fluidtopics.net/FvYxPYaaf0wbeeLZrFL4~A "With the ServiceNow Otto for Employee Experience application, your employees can use ServiceNow Otto to quickly check the status of their work through conversations.") | [ConfigureConfigure ServiceNow Otto for Employee Experience](https://servicenow-prod.fluidtopics.net/oxaYzI6oltW74kPXzbsV3Q "If you have the admin role, you can configure the ServiceNow Otto for Employee Experience application so that employees can use ServiceNow Otto to quickly check the status of their work through conversations.") |
| [UseUse ServiceNow Otto for Employee Experience](https://servicenow-prod.fluidtopics.net/hHrIMaqhMMOdHoJnct8QGQ "Use the ServiceNow Otto for Virtual Agent to quickly check your tasks and approvals.") | [ReferenceKnow more about ServiceNow Otto for Employee Experience references](https://servicenow-prod.fluidtopics.net/~xTRrvvoT2JF0S4rCB72nw "Learn more about the system properties installed with the ServiceNow Otto for Employee Experience application.") |
[ ]

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Important:  
* Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#now-assisit-employee-exp__na-in-country-notice}
* Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assisit-employee-exp__na-restricted-envs-notice}
* Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#now-assisit-employee-exp__na-standalone-language-notice}
* Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases.
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## Troubleshoot and get help {#now-assisit-employee-exp__section_nht_hgl_5yb}

* [ServiceNow Community on AI and Intelligence](https://www.servicenow.com/community/ai-intelligence-articles/tkb-p/ai-platform-kb)
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support.](https://support.servicenow.com/now?draw=case)
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## AI limitations {#now-assisit-employee-exp__section_agd_rgk_w2c}

This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not
always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility
to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making
purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assisit-employee-exp__p_kv2_nfg_h1c}

## Data processing {#now-assisit-employee-exp__section_bgd_rgk_w2c}

This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assisit-employee-exp__p_lv2_nfg_h1c}

## Data collection {#now-assisit-employee-exp__section_fgg_1mk_dfc}

ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)

## Additional resources {#now-assisit-employee-exp__section_zgs_c3m_3hc}

* Learn more about what's new and changed, see the [HR Service Delivery
  release notes](https://www.servicenow.com/docs/access?context=hr-service-delivery-landing&version=australia&pubname=australia-release-notes&ft:locale=en-US).
* Log in to your ServiceNow® account and find additional information about implementing and deploying features at [Employee Service Management](https://mynow.servicenow.com/now/best-practices/collections/employee-service-management-best-practices).
* Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/servicenow)
* Find useful resources related to your role and explore best practices at the [Customer Success Center](https://www.servicenow.com/success.html).
* Connect with other Customer Service Management users at [Now Community](https://www.servicenow.com/community/).
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