Use External Interface to push records into a third-party system

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Use External Interface to view details of records that are being pushed from ServiceNow into a third-party system.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to All > Integrations Framework > External Interface.
    2. On the form, view the fields:
      Table 1. External Interfaces form
      Field Description
      Service OnDemand push service that is invoked to interact with a third-party system.
      Source table name Source table in which the record is stored.
      Table Sys ID Sys ID of the table record that has been modified. A combination of Source table name and Table Sys ID is used to identify and push the modified record into a third-party system.
      Status Current status of the push, such as completed or pending.
      Error message Error message displayed when the push failed.
      Error code Error code displayed when the push failed.

    What to do next

    The Trigger External Interfaces flow automatically:
    • Identifies records whose Status is Pending, Service is Active, and Service type is OnDemand Push from the External Interface [sn_hr_integr_fw_ext_interface] table.
    • Pushes the identified records into third-party system.