---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure bot ID

# Configure bot ID and AI assistant {#ariaid-title1}

Release version: Australia  
Updated January 6, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Specify the bot ID to configure Moveworks AI assistant on Employee Center portal.

## Before you begin

Confirm that you have the appropriate entitlements for the application.  
Note:  
To save the page with Bot ID, verify that the your application scope is selected to ServiceNow Otto Chat Integration.

Role required: admin

## About this task

Copy the bot ID from MoveworksChat PlatformManage Chatbots. For more information, see [Embedded AI Assistant Installation-ServiceNow](https://help.moveworks.com/docs/moveworks-for-web-installation-servicenow).  
Note:  
You need not perform other steps or provide any REST API details.

## Procedure

1. Navigate to AllEmployee CenterMoveworks Assistant Setup.
2. Add Bot ID which can be found from the Manage Chatbots record from Moveworks.  
   For detailed Bot ID instructions, see [Embedded AI Assistant Installation-ServiceNow](https://help.moveworks.com/docs/moveworks-for-web-installation-servicenow).
3. **Optional:** Specify the initialization options in JSON format for Moveworks integration.  
   Figure 1. Example: Embedded AI Assistant setup for Moveworks  
   You can configure initialization options, for example, To adjust width and height


       "styles": {
          "bottom": "20px",
          "right": "20px",
          "width": "400px",
          "height": "600px"
       }

   Note:  
   The integrationId value must match the connector name on the Moveworks side for [authentication steps](https://help.moveworks.com/ai-assistant/ai-assistant-web-surfaces/moveworks-for-web/moveworks-for-web-installation-servicenow#installation-steps).
   For complete configuration with branding


       {"integrationId":"securitytest5"
       "styles": {
          "bottom": "30px",
          "right": "30px",
          "z_index": "9999"
       },
       "theme": {
          "primary_color": "#5550DD",
          "font_family": "Arial, sans-serif"
       }
       }

   Note:  
   While installing to a Moveworks GovCloud instance, ignore the 'Failed to update config' error. The process installs the required assets.

   Complete the setup by following these steps:
   1. Navigate to the `sys_properties` table and locate the `sn_ex_mw_chat_int.webchat.initialization_options` property.
   2. Update its value to <kbd class="ph userinput">{"serverUrl": "https://webchat.moveworksgov.com"}</kbd>.
   3. Select Save.
   {#mw-setup-botid__ol_dhf_kfg_xjc}
4. Select Save configuration.

## Result

The Moveworks application is ready for use. You can access the features and functionality per your role permissions.

## What to do next

You can perform the following actions:

* Verify the Moveworks chatbot visibility from AllSelf-ServiceEmployee Center portal. For more information, see [Use Otto Chat Integration on employee portal](https://servicenow-prod.fluidtopics.net/dO4ZUWBEsdZfcow89RP0LQ "Using the Moveworks AI assistant experience, your employees can access knowledge base, requests, and tasks leading to improved productivity and operational efficiencies.​").
* Test basic functionality by invoking the assistant and asking a sample question.
* Check system properties and verify that all Moveworks specific properties are configured properly.
{#mw-setup-botid__ul_m2q_f2q_yhc}
**Related reference**   

* [ServiceNow Otto Chat Integration reference](https://servicenow-prod.fluidtopics.net/RTKtDxU3N3falnPZ741y0w "The reference topics for the application provide additional information about the settings, observations, and troubleshooting.")

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