HR Service Delivery and CSDM tables

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • HR Service Delivery manages (contributes data to) CSDM tables. HR Service Delivery also uses data from CSDM tables that other applications generate. Several ServiceNow products, therefore, benefit from and add value to HR Service Delivery.

    Implementing the CSDM data framework

    See Implementing the CSDM framework in stages.

    CSDM tables used by HR Service Delivery

    1. Service table configuration: Use to create a service table configuration for your Business Unit (BU). Associate your BU service mappings to the correct service table configuration.
    2. CSDM service mapping: Use to configure CSDM service mappings to the appropriate service table mappings. Ensure that the services or service offerings are tagged with the right business portfolio.

    Products that add value to HR Service Delivery

    Using HR Service Delivery with the following ServiceNow products can increase its benefits to your organization.
    Service Portfolio Management (Service Portfolio Management)

    Enables organizations to document and manage services using a standardized, structured format.

    Digital Portfolio Management
    Enables organizations to manage and maintain all your solutions (services, service offerings, business applications, and application services) from a single location.

    Products that benefit from integration with HR Service Delivery and CSDM

    HR Integrations

    Integrate HR Service Delivery with HR management systems to synchronize employee profiles, to-dos, and other data; background check systems to request background checks; e-signature systems to request electronic signatures; and more.

    HR Services that are used in HR integrations can be mapped within the hierarchy of CSDM, providing a consistent way for the service owners to manage the services and understand metrics from one place.

    Lifecycle events

    Lifecycle Events enable the fulfillment of HR cases that are related to various employee journeys and transitions.

    The Lifecycle Events application helps to facilitate daily activities among various cross-functional processes and departments. It makes completing processes that relate to an employees daily life more efficient and easier.

    HR Services that are used in Lifecycle Events can be mapped within the hierarchy of CSDM, providing a consistent way for the service owners to manage services and understand metrics from one place.