--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Journey designer Journey Configuration fields reference # Journey designer Journey Configuration fields reference {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Journey Designer Journey Configuration Fields Reference The Journey Configuration page allows administrators to customize journeys for users based on their roles. Key fields must be completed to define the journey effectively, enhancing user experience and functionality within organizations. Show full answer Show less ## Key Features * **Journey Configuration Name:** Assign a descriptive name to identify the journey's purpose, aiding in customization. * **Type:** Categorize the journey (e.g., onboarding, leave of absence) for reporting and organization. * **Journey Source:** Choose between Lifecycle Events for cross-department tasks or Journey Accelerator for audience-specific templates. * **Active Status:** Determine if the journey configuration is available for use. * **Update on Manager Change:** Enable automatic updates for journey configurations during manager reassignment, requiring activation of specific flows. * **Journey Mobile Image:** Upload an image for mobile app display at the top of the journey. * **Can be used as a template:** Indicate if the journey can be created from the Create journey widget. ## Key Outcomes * **Title and Description:** Customize titles and descriptions to aid journey owners in selecting appropriate configurations. * **Owner Permissions:** Control features available to journey owners, including adding mentors, editing journeys, viewing satisfaction scores, and more. * **Mentor Permissions:** Define mentor capabilities, allowing them to add other mentors and edit journey contents. A journey configuration requires several fields to be completed or selected. ## Journey Configuration page {#jny-dsgnr-jrny-config-fields__section-jrny-config-primary-page} Administrators configure journeys so that users have access to the features that are appropriate for their role. Each journey configuration is customizable to meet the needs within an organization. {#jny-dsgnr-jrny-config-fields__table-jrny-primary-config-page__entry__2} | Field | Description | |-|-| | Journey configuration name | Provide a name for the Journey that helps managers identify the intended use case so they can customize the Journey with activity sets or stages. | | Type | A Journey type is a category used to identify the intention of the journey, such as onboarding, leave of absence, or career growth. Note: This value is used for reporting and categorization. If using Journey Accelerator, keeping the Plan type and the Journey type consistent is helpful. | | Journey source | * Lifecycle Events: Use Lifecycle Events to facilitate cross-department tasks, such as approvals. * Journey Accelerator: Use Journey Accelerator modules to create templates for different audiences, such as a department-specific onboarding process. * Lifecycle Events and Journey Accelerator: The Journey will contain both a Lifecycle Event and Journey Accelerator plan. | | Lifecycle event type | Select a lifecycle event for the Journey configuration. Lifecycle Events are created and managed from the Manage Lifecycle Event form. Go to AllLifecycle EventsManage Lifecycle Event to add or manage lifecycle events. See, [Lifecycle Events](https://servicenow-prod.fluidtopics.net/R1RZRHsdZC5LHp5MVWxsiw "Lifecycle Events enable the fulfillment of HR cases that are related to various employee journeys and transitions."). | | Journey accelerator plan type | Journey Accelerator plan types are configured by an administrator. Plan types include plans for transitions such as onboarding, offboarding, or promotions. | | Active | Indicates whether the Journey configuration is available (active) for use in Journey designer. | | Update on manager change | Option to enable a change in manager. Selecting this option will update the journey configuration and make it eligible for a manager change. The following fields of tasks are updated on reassignment: * HR Case: Subject person, Opened for * HR Task: Assigned to * Incident: Caller * JA Task: Assigned to * Approvals: Assigned to * Requests: Requested for {#jny-dsgnr-jrny-config-fields__ul_wmv_2cq_pcc} Note: For this functionality to work, ensure that you copy the flow Manager Change - Journeys and activate it. To activate a flow, see [Activate a flow](https://www.servicenow.com/docs/access?context=flow-activate&version=australia&pubname=australia-build-workflows&ft:locale=en-US). Also note that email notifications are sent to the old manager, new manager, assigned agent, and the user updating the manager in `sys_user`. | | Journey mobile image | The image that appears at the top of the Journey when viewed in the mobile app. See, [Journeys on Now Mobile](https://servicenow-prod.fluidtopics.net/AvJVXJyIguVV78~RlIQucQ "Journeys are created in the ServiceNow Journey designer application to help employees navigate multi-step transitions, such as onboarding, maternity leave, or an interdepartmental transfer. The Now Mobile application enables users to perform journey-related tasks from the convenience of their mobile device."). | | Can be used as a template | Indicates whether the Journey configuration can be triggered from the Create journey widget. | [Table 1. Journey configuration fields] {#jny-dsgnr-jrny-config-fields__table-jrny-primary-config-page} ## Journey title details tab {#jny-dsgnr-jrny-config-fields__section-jrny-title-details} Titles help journey owners identify which journey is the best for their needs. {#jny-dsgnr-jrny-config-fields__section-jrny-title-details__entry__2} | Field | Description | |-|-| | Use custom title | Selecting Use custom title so that you can create a unique title for a Journey. | | Title | The name of the journey configuration that is visible to other users such as, journey owners, employees, and mentors. | | Description | The description of a journey is visible to the journey owner. Descriptions help journey owners select which journey configuration is appropriate for their needs. | | Title icon | Administrators can add icons to journey headers. | [Table 2. Journey title details fields] ## Journey owner permissions tab {#jny-dsgnr-jrny-config-fields__section-jrny-owner-perms} Owner permissions control which features are available for the owner of a journey to use. Some permissions are directly related to which features are available in your implementation of Journey designer. {#jny-dsgnr-jrny-config-fields__section-jrny-owner-perms__entry__2} | Field | Description | |-|-| | Can add mentors | Enables journey owners to add mentors to a journey. Mentors can have tasks assigned to them. | | Can edit journey | Enables journey owners to edit and add Journey Accelerator tasks and stages in a journey. Note: Journey owners and mentors can't modify stages, cases, or tasks coming from the Lifecycle Event. | | Can view satisfaction score | Enables journey owners to see the pulse survey results tied to this journey. Note: This feature requires integration with Listening Posts. See, . | | Can add recommended learning | Enables journey owners to add courses that are related to training or learning. This permission depends on your organization's implantation of Journey designer app and features. Note: This feature requires integration with Learning Posts. See, . | | Can add quick links | Enables journey owners to add quick links to a journey. The quick links module in the Employee Center enables access to internal and external resources, such as knowledge bases, catalog items, pages, and links. | | Can add personalized message | Enables journey owners and mentors to send personalized messages to employees. When enabled, you can also select an email template to include for the journey configuration. The selected email template is available for the journey owner or mentor to send or modify before sending. When this permission is enabled, the Send a note button is visible in the published journey. | [Table 3. Journey owner permissions fields] ## Mentor permissions tab {#jny-dsgnr-jrny-config-fields__section-mentor-perms} Mentor permissions determine how much control that a mentor has in the journey process. A mentor is a person who helps employees complete journeys. {#jny-dsgnr-jrny-config-fields__section-mentor-perms__entry__2} | Field | Description | |-|-| | Can add other mentors | Enables mentors to add other mentors to a journey. An extra mentor could have unique skills that would be helpful for an employee. Mentors can have tasks assigned to them. | | Can edit journey | Enables mentors to edit everything in a journey. | [Table 4. Mentor permissions fields] *[\>]: and then