---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure conversational AI

# Configure conversational AI {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Learn how to configure conversational AI for Health and Safety incidents and observations.
* **[Configure ServiceNow Otto for Virtual Agent for Conversational AI Health and Safety incident report](https://servicenow-prod.fluidtopics.net/B4SCLyL2XdCpS1VO0ntZMQ)**   
  An admin can configure the default ServiceNow Otto for Virtual Agent assistants and the default ServiceNow Otto panel assistants (Platform). Configuring the assistants enables the ServiceNow Otto panel on the Employee Center and the Health and Safety workspace.
* **[Configure keywords for conversational AI](https://servicenow-prod.fluidtopics.net/RTmoCXhH5EFxEI2QAJtKTA)**   
  Configure keywords on the incident and observation record producers to enable conversational Health and Safety reporting in the ServiceNow Otto panel.