Hide the chat button on the custom portal

Australia Employee Service Management

Release: australia
ft:locale: en-US
ft:publication_title: Australia Employee Service Management
ft:clusterId: emplsm
bundleId: emplsm
workflow: Employee

Hide the chat button on the custom portal

Release version: Australia

Updated March 12, 2026

1 minute to read

Hide the chat option for your custom portal that appears in the Employee Center tab within Microsoft Teams.

Before you begin

Ensure that you set the com.glide.cs.advanced-chat-popover system property to false.

Role required: admin

Procedure

Navigate to All > Service Portal > CSS.
Select the custom CSS that you want to edit.
Select the click here link to edit the CSS.
Paste the following code in the CSS field.
Note:
In the following code example, the .embedded-experience .sp-ac-btn element specifies the chat button and the display: none; property hides the button. You can customize the code based on your requirement.
```
/* Embedded portal */

.embedded-experience .sp-ac-btn {
        display: none;
      }
```
Select Update.
Refresh the custom portal tab in Microsoft Teams.