---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Purge a waitlist

# Purge a waitlist {#ariaid-title1}

Release version: Australia  
Updated May 22, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
An auto flush rule on the Reservation Waiting List (sn_wsd_rsv_waitlist) table purges expired waitlist records older than 30 days to maintain accurate waitlist management reporting.

## Before you begin

Role required: sn_wsd_core.admin

## About this task

Waitlist entries that are cancelled, expired, or fulfilled are purged automatically after 30 days (one month). The purge policy runs as a scheduled job. You can review the schedule and adjust settings to meet your
organization's data retention requirements.

## Procedure

1. Navigate to All and in the context filter menu, search for sys_auto_flush.LIST.  
   The Auto Flushes page opens.
2. In the Table name column, search for the waitlist.
3. Select the sn_wsd_rsv_waitlist table record.
4. Review the sn_wsd_rsv_waitlist record for purge configuration changes.  
   Note:  
   A purge policy on the waitlist table purges records older than 30 days. It purges only records whose status is Confirmed, Failed, Expired, or Canceled.  
   {#purge-waitlist__table_gf5_mfv_3jc__entry__2}

   | Field | Description |
   |-|-|
   | Table name | Reservation Waiting List \[sn_wsd_rsv_waitlist\] |
   | Match field | Start |
   | Age in seconds | 2,592,000 (equivalent to 30 days) |
   | Active | True |
   | Conditions | \[status\] \[is\] \[confirmed\] OR \[status\] \[is\] \[failed\] OR \[status\] \[is\] \[expired\] OR \[status\] \[is\] \[cancelled\] |
   [Table 1. Purge record form]

   {#purge-waitlist__table_gf5_mfv_3jc}
5. **Optional:** Adjust the retention period as needed for your organization's policy.
6. The Table Cleaner scheduled job runs periodically and reads the Auto Flush configuration for reservation waitlist table sn_wsd_rsv_waitlist table.  
   For each record in the sn_wsd_rsv_waitlist table, it verifies the following:
   * Start time: Start time is 30 days or older from the current date.
   * Status: Waitlist records with status Confirmed, Failed, Expired, or Canceled are purged from the system permanently.
   {#purge-waitlist__ul_jc3_vyn_jjc}
7. **Optional:** Select Update if you have made changes to this record.  
   By default, the job purges entries in Confirmed, Canceled, Expired, or Failed states that are older than 30 days.  
   Waitlist entries in terminal states older than the specified retention period are purged.
**Previous topic:** [Create a schedule job for waitlist](https://servicenow-prod.fluidtopics.net/3d~LLvN3gPHjB9LtfmCEKA "A nightly scheduled job Waitlist Expirations handles expiration of past or stale waitlist records that are in Queued state. The nightly job runs daily and sets the status of any record with an expired or stale stale start time.")  
**Next topic:** [Manage Workplace Reservations for Microsoft Outlook Add-in](https://servicenow-prod.fluidtopics.net/INA1ct1C8tyJlfJYe93xYA "Employees can create reservations using the Microsoft Outlook Add-in. They can calendar events or meetings to the Workplace Reservation Management 3.0.2 manifest add-in file.")