---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Reopen a safety incident or observation

# Reopen a safety incident or observation {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
If a safety incident or observation requires further investigation after it was
closed or canceled, you can reopen it to work on it again.

## Before you begin

Role required: sn_ohs_im.manager

## Procedure

1. Navigate to AllHealth and SafetyHealth and Safety Workspace.
2. Select the incident management icon (![Incident Management icon.]()).
3. In the Lists tab, open the safety incident or observation list.
   * For the safety incidents list, select Safety Incidents and then All.
   * For the safety observations list, select Safety Observations and then All.
   {#reopen-hs-incident-obs__choices_upg_mn3_dvb}
4. Open the safety incident or observation to reopen and change the state to Work in Progress.

## Result

The safety incident or observation is reopened.

## What to do next

Work on the safety incident or observation to complete it.

*[\>]: and then