Exploring Workplace Visitor Management

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Welcome your guests and off-site employees with a smoother, more hassle-free experience. Use ServiceNow® Workplace Visitor Management to optimize your front-desk operations and welcome your guests and off-site employees. You can register visitors as well as pre-plan what they will require.

    Figure 1. Workplace Visitor Management overview
    Workplace Visitor Management overview

    Employee, admin, and reception staff can use the Workplace Visitor Management application for different purposes.

    Register visitors

    Employees can register external visitors and off-site company colleagues for a visit. You can specify their visit dates, their parking, and WiFi requirements. You can co-host visitors with others. You can specify if a visitor is a VIP. You can leave a special note to receptionists to customize their visit.

    Manage visitor registrations

    Admins and reception staffs can manage and update visitor registrations. Using the Workplace Visitor Management, you can view visitors who are currently checked in, expected visitors, the visitors who are on break and the visitors who have checked out. Once the visitors are on the premises, the application allows you to perform the following actions:
    • Check in
    • Break check out
    • Break check in
    • Check out
    • Cancel
    • Print badges
    • Update with no show