---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Manage use cases

# Manage use cases for ServiceNow Otto for Contract Management Pro {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Manage use cases for ServiceNow Otto for Contract Management Pro by updating the fields, deactivating them when not in use, deleting when no longer required, or copying existing use cases to create new ones.

## Before you begin

Role required: sn_cm_gen_ai.ai_contract_config, sn_cm_contract_config

## Procedure

1. Navigate to AllAdmin CenterAI Admin Hub to access the AI Skills tab of the AI Admin Hub console.
2. Navigate to EmployeeCM Pro.
3. On the tile of your activated skill, select Edit Configuration to modify it.  
   Figure 1. Active skills in ServiceNow Otto for Contract Management Pro
4. In the skill guided setup, select Use cases.
5. Select the actions icon ![Actions icon.]() on the use case that you want to update, delete, deactivate, or copy.  

   Edit

   :   Modify the use case by adding new fields, or updating, deactivating, or deleting existing fields.For more information on the Field form, see [Field form for use case setup](https://www.servicenow.com/docs/access?context=document-extraction-single-field-form&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) and [Question form for use case setup](https://www.servicenow.com/docs/access?context=document-qna-single-field-form&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

       The base system use cases, CM Pro - Contract Metadata Extraction for contract metadata extraction, CM Pro - Contract Obligation Extraction for obligation extraction, and CM Pro - Contract Analysis for contract analysis cannot be edited, deleted, or deactivated. To customize these use cases, make a copy of the base system use cases and update the copied versions.  
       Note:  
       If you create your own use case or customize a copy of an available use case, be sure to test it thoroughly to ensure accuracy. You can upload a document in the Test outputs tab to test how the contract analysis skill works with the updated use case.

   Make a copy
   :   Copy an existing use case to create a new use case with the same fields and field groups. You can edit, delete, or deactivate the fields and field groups in the new use case.

   Deactivate

   :   Deactivate a use case to temporarily make it unavailable for the skill.The Reactivate option appears when a use case is deactivated. Use this option to activate a use case.

   Delete
   :   Delete a use case when it is no longer required for the skill.

## Result

AI applies the updated use case for contract analysis or metadata extraction.
**Related tasks**   

* [Manage use case mappings for ServiceNow Otto for Contract Management Pro](https://servicenow-prod.fluidtopics.net/9ah8ONxas90aUA4DO~BmSQ "Manage use case mappings for ServiceNow Otto for Contract Management Pro by updating the mapped tables for use cases, deactivating the mappings when not in use, or deleting them when no longer required.")
* [Manage clause mappings for contract analysis](https://servicenow-prod.fluidtopics.net/SoO_gJWPfDFvJhq~3g1NFQ "Manage clause mappings for contract analysis by updating the mapped clause for a field group, deactivating the mappings when not in use, or deleting them when no longer required.")
* [Manage expected response mappings for contract analysis](https://servicenow-prod.fluidtopics.net/Ufa_fViAFCZ12HjAwALV3w "Manage expected response mappings for contract analysis by updating the expected response for the fields of a use case, deactivating the mappings when not in use, or deleting them when no longer required.")
* [Deactivate skills for ServiceNow Otto for Contract Management Pro](https://servicenow-prod.fluidtopics.net/Px9L8t~ex5r586WCCKz3bQ "Deactivate the skills in ServiceNow Otto for Contract Management Pro when they are not in use.")
* [Create use cases for contract metadata extraction](https://servicenow-prod.fluidtopics.net/I0cnYGQyZm7d3phAPDT31w "Create a use case for contract metadata extraction to define the information that you want AI to detect in a document.")
* [Create use cases for contract analysis](https://servicenow-prod.fluidtopics.net/orYz_srbF0LpXOGva4~j5Q "Create a use case for contract analysis that is used by AI to identify non-standard and missing clauses in a contract document.")
* [Create use cases for contract obligation extraction](https://servicenow-prod.fluidtopics.net/hBlMtv1CUusUzs8xJa8tBQ "Create obligation extraction use cases to specify the types of key contractual obligation that you want AI to detect and extract from contract documents.")
* [Select large language models for use cases in ServiceNow Otto for Contract Management Pro](https://servicenow-prod.fluidtopics.net/6yIIXu9lmo1EtJRZUDkBjw "Select a large language model (LLM) provider for a contract analysis or metadata extraction use case.")

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