--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Use # Using Workplace Space Mapping {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Using Workplace Space Mapping Workplace Space Mapping allows organizations to integrate with third-party applications like Mappedin, enabling the customization of imported maps and effective data management. It provides interactive location directories for enhanced navigation and wayfinding within workplace environments. Show full answer Show less ## Key Features * **Type Mappings:** Integrates indoor maps by associating map types with Workplace Service Delivery to ensure proper data importation. * **Synchronization:** Synchronize Indoor Mapping place types with Workplace Indoor Mapping for seamless management of workplace spaces. * **Auto-Import Flow:** A weekly Auto-Import Buildings iHub Flow updates the maps by querying integrated applications for any changes, ensuring accurate representation in Workplace Space Mapping. * **External IDs:** Utilizes external IDs to resolve discrepancies between mapped spaces and existing locations, ensuring consistent data across platforms. * **Map Property Configuration:** Customize how maps render in the Workplace Service Portal location directory for improved user experience. ## Key Outcomes By using Workplace Space Mapping, organizations can maintain up-to-date indoor maps, enhance user navigation, and manage reservations effectively through the Workplace Service Portal. This leads to improved operational efficiency and better space utilization within workplaces. With Workplace Space Mapping, your organization can integrate with third-party applications such as Mappedin, customize imported maps, and manage the required data. ## View interactive location directories {#wsm-using-workplace-space-mapping__section_v44_qmf_5rb} You can view your imported map in interactive location directories. ## Type mappings {#wsm-using-workplace-space-mapping__section_ijj_hfg_knb} When you integrate with a indoor map provider - Indoor Mapping or Mappedin, you must first associate the map types to the map types used by Workplace Service Delivery. This association ensures that your spaces are imported to the correct table with the correct type (Workplace and Desk). * Indoor Mapping provides inbuilt indoor maps for indoor navigation and wayfinding. Synchronize Indoor Mapping place types with Workplace Indoor Mapping places and spaces. Configure Indoor Mapping place and place type in the Map studio and then import the map objects and place types in Workplace Indoor Mapping. After the map data and map objects are synchronized, use Workplace Service Portal for managing reservations within workplace, case management, and move management. For more information, see [Synchronize Indoor Mapping with Workplace Service Delivery](https://servicenow-prod.fluidtopics.net/b2x0GtjAMSpaM~GLB1jDaA "Synchronize Indoor Mapping locations and map data objects with Workplace Service Delivery campus, buildings, floors, and spaces."). * Mappedin is a third party map provider and provides indoor maps and wayfinding for workplace users. For more information on how type mappings are converted from Mappedin to Workplace Space Mapping, see [Convert Mappedin data to Workplace Space Mapping data](https://servicenow-prod.fluidtopics.net/qnGD2YjAInp8gkPNnP4HCQ "Use the Mappedin Type Mappings table to convert data from Mappedin to Workplace Space Mapping data."). * For more information on maintaining type mappings for Mappedin, see [Maintain type mappings](https://servicenow-prod.fluidtopics.net/Crw6DWUOq3pCJefpQEciOw "Use Type mappings to convert the Type and Subtype locations in Mappedin to the Table and Space type used in Workplace Space Mapping."). {#wsm-using-workplace-space-mapping__ul_qmq_tmf_5rb} ## Import flow {#wsm-using-workplace-space-mapping__section_xkz_5l5_hnb} The weekly (Saturday) Auto-Import Buildings iHub Flow keeps your map up to date by querying the API of your integrated applications. Any changes to one building in the application's software should be reflected in Workplace Space Mapping. For example, if you integrate with Mappedin and the Auto-import Buildings iHub Flow runs successfully: * The Auto-Import Buildings iHub Flow queries for all buildings associated with Mappedin. * The Auto-Import Buildings iHub Flow works with the Mappedin export API to look for any changes to a building made by Mappedin. If there are changes, the building is updated. {#wsm-using-workplace-space-mapping__ul_nhh_sv1_3nb} ## External IDs {#wsm-using-workplace-space-mapping__section_ldw_shs_4nb} Use external IDs to resolve spaces that don't match locations between Workplace Service Delivery Mappedin after importing a building or for existing buildings. For more information, see [Use external IDs to match spaces between Workplace Service Delivery for Mappedin](https://servicenow-prod.fluidtopics.net/FZuUNlzyakRjKPB5bHUZjA "After importing a new Mappedin building or after importing an existing Mappedin building, if the locations don't match in Mappedin and Workplace Service Delivery, then use external IDs to resolve space location issues."). ## Configuring map properties {#wsm-using-workplace-space-mapping__section_ayb_hnf_5rb} Configure map properties to customize the way your map renders in the Workplace Service Portal location directory. For more information, see [Customize the map properties](https://servicenow-prod.fluidtopics.net/w~EDA1E4x2BlObcmimcuaA "Customize how your map renders in the Workplace Service Portal by configuring Workplace Space Mapping properties."). For more information about space update and allocation using interactive floor maps, see Map-based Administration [Edit a building's spaces using a map](https://servicenow-prod.fluidtopics.net/LbTbKR7gUBLvgdCmtIHhyQ "Space planners and administrators can update space attributes and allocation changes using interactive floor maps. Select and edit a single space or update bulk spaces via floor maps. Add, change, or remove space allocations as required. The updated space attributes and association changes are reflected in real-time on a floor map."). * **[Use external IDs to match spaces between Workplace Service Delivery for Mappedin](https://servicenow-prod.fluidtopics.net/FZuUNlzyakRjKPB5bHUZjA)** After importing a new Mappedin building or after importing an existing Mappedin building, if the locations don't match in Mappedin and Workplace Service Delivery, then use external IDs to resolve space location issues.