Workforce Optimization for HR Domain Separation

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Workforce Optimization for HR Domain Separation

    Workforce Optimization for HR is designed to streamline the daily tasks of HR Agent Managers by enabling them to build high-performing teams. It helps optimize schedules and work assignments, handle real-time changes, manage time-off requests, and provide essential skills—all within a unified workspace.

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    Domain Separation Support

    The application supports domain separation, allowing ServiceNow customers to logically separate data, processes, and administrative tasks into distinct domains. This separation controls user access and visibility to data, ensuring that information is properly segmented across tenants.

    Key aspects of domain separation include:

    • Separation at runtime to support multiple tenants
    • Isolation across the user interface, cache keys, reporting, rollups, and aggregations
    • Ensuring data flows into the correct domain to meet service provider use cases

    The instance owner is responsible for configuring the application to function across multiple tenants.

    Practical Use Case

    For example, when a service provider responds to a tenant-customer via chat, domain separation ensures the tenant’s customer can only see their specific service provider’s response, maintaining data privacy and integrity across tenants.

    Support Level

    The domain separation feature for Workforce Optimization for HR is provided at a basic support level.

    Related Configuration and Setup

    • Scheduling, team configuration, coaching, and demand forecasting are key related concepts and configurations within Workforce Optimization for HR.
    • Activation of Workforce Optimization for HR is required to use these features.

    This domain separation capability is particularly relevant for customers managing multiple tenants or service providers who require strict data segregation within their HR workforce optimization processes.

    Domain separation is supported for Workforce Optimization for HR. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.

    Support level: Basic

    • Business logic: Ensure that data goes into the proper domain for the application’s service provider use cases.
    • The application supports domain separation at run time. The domain separation includes separation from the user interface, cache keys, reporting, rollups, and aggregations.
    • The owner of the instance must set up the application to function across multiple tenants.

    Sample use case: When a service provider (SP) uses chat to respond to a tenant-customer’s message, the customer must be able to see the SP's response.

    For more information on support levels, see Application support for domain separation.

    Overview

    The goal of Workforce Optimization for Customer Service is to simplify the daily routine of HR Agent Managers to develop high-performing teams by optimizing schedules and work assignments, respond to ad hoc changes in real time, manage time-off requests and providing the skills they need to succeed—all in one workspace .

    How domain separation works in Workforce Optimization for HR

    Domain separation is supported.