---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Career Conversations

# Career Conversations {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read
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![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
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## Summary of Career Conversations

The Career Conversations application facilitates meaningful one-on-one dialogues between employees and their leaders, focusing on employee growth and development.
Installed within the Employee Center, this app helps track and manage these conversations, which are essential for building strong workplace relationships and fostering employee aspirations and growth plans.
Show full answer Show less  

## Key Features

* **Conversation Initiation:** Both employees and managers can start one-time or recurring conversations to discuss career development.
* **Talking Points:** Suggested or custom topics can be added to guide discussions around employee aspirations and growth plans.
* **Action Items:** Specific tasks can be created to support employees' goals, assigned to either the employee or manager.
* **Concealed Notes:** Private notes can be recorded for each conversation to capture important information securely.
* **Microsoft Outlook Integration:** Enables scheduling conversations directly from the Employee Center by viewing and syncing with Outlook calendars, simplifying meeting setup.
* **Conversation Types:** Supports Growth Conversations (one-time or recurring employee-manager discussions), Growth Plan Check-Ins (focused on career advancement plans), and Mentoring Conversations (mentee-mentor discussions for career guidance).
* **Role-Based Widgets:** Displays tailored widgets on the Conversations home page---employees see their conversations, managers see their team's conversations and upcoming meetings.
* **Agenda Page Components:** Includes widgets for suggested talking points, action items, notes, and a contextual side panel with detailed employee information such as aspirations, growth plans, feedback, skills, and goals. The side panel adapts based on the user's role (employee or manager) and is not shown for mentoring conversations.

## Benefits to Your Organization

* Promotes internal mobility by creating a structured environment for career development discussions.
* Reduces employee attrition linked to dissatisfaction by addressing growth needs.
* Supports cost savings through improved employee retention.
* Streamlines scheduling and conversation tracking, encouraging wider adoption across your organization.

## Practical Application for ServiceNow Customers

By leveraging the Career Conversations application, you can establish a consistent, documented process for career development dialogues that enhances communication between managers and employees. The Microsoft Outlook integration reduces scheduling friction, while predefined conversation types and agenda tools help structure these important conversations effectively. This solution supports talent retention and growth initiatives by focusing on personalized employee aspirations and actionable development plans.  
The Career Conversations application supports dialogue between subordinates and
their leaders. This application enables your employees to engage in meaningful conversations
that are focused on the employee's growth and development.

When the Career Conversations app is installed, you can use it to create and track
conversations from the Employee Center. An employee's growth and
development is produced substantially by the conversations held in the one-on-one discussions
with their managers. These conversations are imperative in building strong relationships in
the workplace. The effectiveness is optimized when the dialogue revolves around the employee's
aspirations and growth plans. The Career Conversations app facilitates the
administration of one-on-one conversations between leaders and their subordinates. It
simultaneously improves the effectiveness of communication by enabling you to establish the
topics of discussion.

## Benefits of the Career Conversations app {#egd-activities-conversations-module__section_mpv_css_5xb}

The Career Conversations app provides the following benefits to your employees, managers, and organization:

Employees and managers
:
    * Enables both employees and managers to initiate one-time or recurring conversations with each other to discuss the employee's growth and development within your organization.
    * Add suggested or custom talking points so that the employees and managers can indicate pertinent topics of discussion associated with the employee's growth plans and aspirations. Talking points can be about aspirations or growth plans that employees share with their managers.
    * Create action items to specify discrete tasks that must be accomplished by the employee or manager to support subordinates with their goals and aspirations.
    * Compose concealed notes for each conversation that an employee and a manager have with each other.
    {#egd-activities-conversations-module__ul_als_3zw_txb}

Organization
:
    * Fosters an environment that promotes and increases internal mobility.
    * Decreases attrition related to employee dissatisfaction.
    * Boosts cost savings through employee retention.
    {#egd-activities-conversations-module__ul_r31_3yn_qxb}

## Integration with Microsoft Outlook {#egd-activities-conversations-module__section_ull_j3y_yzb}

The Career Conversations app provides an integration with Microsoft®
Outlook® so you can conveniently schedule conversations with your
employees or manager from the Employee Center. This integration enables
you to view your employees or manager's calendar as it appears in Microsoft Outlook so you
can effectively schedule meetings for each conversation during the conversation creation
process. The integration with Microsoft Outlook lets your employees and managers schedule
meetings using a single interface, thus developing a seamless process for creating
conversations. This streamlined process simplifies the steps to create and schedule a
conversation, which helps to promote the adoption of the Career Conversations app
across your organization.

## Conversation types {#egd-activities-conversations-module__section_qz4_2f1_zzb}

The Career Conversations app supports three types of conversations that you can use to facilitate discussions between subordinates and their leaders. To accommodate dialogue for the dynamic relationships that exist within an organization, this application supports the following conversation types:{#egd-activities-conversations-module__table_sht_1kb_zzb__entry__2}

| Conversation type | Description |
|-|-|
| Growth conversations | A one-time or recurring conversation to discuss an employee's growth and development within your organization. This conversation type is intended for the employee-manager relationship. |
| Growth plan check-ins | A one-time check-in conversation to discuss a growth plan for career advancement that an employee shares with their manager. This conversation type is intended for the employee-manager relationship. |
| Mentoring conversations | A one-time conversation to discuss topics from which the mentee can benefit most and to provide counsel on career development. This conversation type is intended for the mentee-mentor relationship. |
[Table 1. Conversation type field values in Discussion Series form]

{#egd-activities-conversations-module__table_sht_1kb_zzb}

## Components of the Career Conversations app {#egd-activities-conversations-module__section_jbb_fss_5xb}

Depending on your role within your organization, the Career Conversations app displays the following widgets when you access the Conversations home page from the Employee Center portal:{#egd-activities-conversations-module__table_py2_lgc_zzb__entry__2}

| Role | Widget |
|-|-|
| Employee | Your conversations |
| Manager | * Your team's conversation * Coming up soon Tip: This widget reflects conversations that are set to transpire within one week of the system date. {#egd-activities-conversations-module__ul_yhq_pgc_zzb} |
[Table 2. Roles and corresponding widgets on the Conversations home page]

{#egd-activities-conversations-module__table_py2_lgc_zzb}  
After a conversation is created between an employee and manager, the Career Conversations app displays the agenda page. This page contains the following components that you can use to enhance your conversation:

Your agenda section
:   This section contains four widgets that you can use to administer, facilitate, and
    navigate your conversation. The Your agenda section contains the following widgets:

    * Suggested talking points
    * Talking points
    * Action items
    * Your notes
    {#egd-activities-conversations-module__ul_nsd_lyw_txb}

Contextual side panel
:   This side panel reflects your employee's name and job title in your organization.
    The contextual side panel also contains a list of details specific to the employee to
    whom the conversation pertains. A description for each employee detail appears on an
    accordion. When you expand an accordion, more information about the corresponding
    employee details appears. The contextual side panel provides the following accordions
    for each employee with whom you create a conversation:

    * Aspirations
    * Growth plans
    * Feedback
    * Skills
    * Goals

    {#egd-activities-conversations-module__ul_vfd_gxw_txb}  
    The name of the contextual side panel changes depending on whether a manager or employee has accessed the conversation. The Career Conversations app displays the following names for the contextual side panel depending on your role within your organization:{#egd-activities-conversations-module__table_jp1_zt1_cyb__entry__2}

    | Role | Contextual side panel name |
    |-|-|
    | Employee | Your details |
    | Manager | Employee details |
    [Table 3. Roles and corresponding names for the contextual side panel]

    {#egd-activities-conversations-module__table_jp1_zt1_cyb}

    The contextual side panel doesn't appear when the corresponding
    conversation is defined as a mentoring conversation.
**Related tasks**   

* [Create a growth conversation in Career Conversations](https://servicenow-prod.fluidtopics.net/JD0~MrbsTLATdlkc1IEfrQ "Use the Career Conversations app to create a one-time or recurring conversation with an employee. Discuss the employee's growth and development as a professional within your organization.")
* [Schedule a growth conversation in Career Conversations](https://servicenow-prod.fluidtopics.net/XpTUXTZ5ZVlUTP93cFkOJw "Use the Career Conversations app to simultaneously create and schedule a one-time or recurring conversation with your employee or manager. For each conversation you schedule, discuss the employee's growth and development as a professional within your organization.")
* [Update a growth conversation in Career Conversations](https://servicenow-prod.fluidtopics.net/iKlHXK0Q9Pq35AmfTd0uTQ "Use the Career Conversations app to update the agenda for an upcoming conversation with your employee or manager. Center the focus of the discussion around the employee's growth and development as a professional within your organization.")
* [Schedule a growth plan check-in conversation](https://servicenow-prod.fluidtopics.net/LngwUYGYwqskbqh94QbRyQ "Use the Career Conversations app to schedule a check-in conversation with your employee or manager about a growth plan explicitly related to the employee's career advancement within your organization.")
* [Schedule a mentoring conversation in Career Conversations](https://servicenow-prod.fluidtopics.net/v5EFDsLokTd2xa1heNFFMQ "Use the Career Conversations app to schedule a conversation with your mentee or mentor. For each conversation you schedule, discuss topics from which the mentee can benefit the most through the mentorship program.")