---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Activate a skill

# Activate a ServiceNow Otto for Health and Safety skill {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Activate a ServiceNow Otto for Health and Safety skill to enable the safety team to use the generative AI skills from Health and Safety Workspace and the Core UI.

## Before you begin

[Install ServiceNow Otto for Health and Safety](https://servicenow-prod.fluidtopics.net/ayL8S2McfjywHq~477RZGw "If you have the admin role, you can install the ServiceNow Otto for Health and Safety application (sn_hs_gen_ai) to enable generative AI capabilities for summarizing safety incidents on your instance.").

Role required: admin

## About this task

The following table lists the skill that you can access from the AI Admin Hub console.  
{#now-assist-hs-activate-skill__table_ipf_bbd_wyb__entry__2}

| Health and Safety feature | Skill |
|-|-|
| AI skills for Health and Safety | Health and Safety incident summarization |
[Table 1. Health and Safety feature and skill in the AI Admin Hub console]

{#now-assist-hs-activate-skill__table_ipf_bbd_wyb}

The Health and Safety incident summarization skill is available in the base system with the required configurations.  
Note:  
Now LLM Service is currently the only provider for this application's skills.

## Procedure

1. Navigate to AllAI Admin HubSkills to access the AI Skills tab of the AI Admin Hub console.
2. From the workflow list, select Employee and then select Health and Safety.
3. On the tile for your skill, select Activate skill.
4. In the General details section, review the details and select Save and continue.
5. In the Choose Input section, review inputs for the selected skill.  
   For information about the inputs for the skill, see [Skill inputs for ServiceNow Otto for Health and Safety](https://servicenow-prod.fluidtopics.net/VzDAL2b9Hp8imumWArGw~w "Get a quick overview of the skill inputs for ServiceNow Otto for Health and Safety.").
6. Select Save and continue to go to the next step.
7. In the Select display section, review the interfaces where the skill appears.  
   * In-product: When selected, the Now Assist skills are displayed on workspaces.

     For the skills that appear in-product, select the down arrow to identify the roles that can use the skill.
   * ServiceNow Otto panel: When selected, AI skills are available in the ServiceNow Otto panel. If you don't see this option, you must activate the ServiceNow Otto panel. For more information, see [Activate the ServiceNow Otto panel standard chat](https://www.servicenow.com/docs/access?context=activate-now-assist-panel&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

     For the skills that appear in the panel, select the down arrow to identify the roles that can use the skill.
   {#now-assist-hs-activate-skill__ul_bsn_1zk_wyb}
8. Select Save and continue.
9. In the Review and activate section, review your choices and select Activate to complete the configuration.  
   The skill is configured.
10. In the Active skills section of the Health and Safety page, verify that the skill is active from the Status column.  
    Figure 1. Active skills section

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