---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Legal and Contract Operations

# Legal and Contract Operations {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Legal and Contract Operations empowers organizations to accelerate the delivery of legal and contract services by transforming manual, unstructured processes into a seamless digital experience.
Through Legal Service Delivery (LSD) and Contract Management Pro (CM Pro) of Legal and Contract Operations, transform fragmented and manual legal and contract processes into efficient and structured workflow. By replacing fragmented, manual processes with centralized request handling, automated workflows, and intuitive self-service, empower teams to operate with greater speed, precision, and agility.  
* Legal Service Delivery provides a unified experience between the employees requesting legal support and the legal teams fulfilling them.
* Contract Management Pro solution enables you to set up contract document templates, clauses, and clause variations, and to initiate contract and amendment requests. The solution uses AI to analyze contracts and extract metadata. It also supports e-signatures, wet signatures, and external storage systems.
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## Get started {#lco-landing__cf-app-landing-get-started}

|-|-|
| [Contract Management ProStreamline your contract lifecycle with Contract Management Pro --- bringing CLM capabilities, intelligent automation, and seamless integration into your workflow.](https://servicenow-prod.fluidtopics.net/Aodx_mC3P26~DFHgeglbZQ "The ServiceNow Contract Management Pro solution enables you to set up contract document templates, clauses, and clause variations, and to initiate contract and amendment requests. The solution uses AI to analyze non-standard and missing clauses in contracts, extract obligations and metadata, and provide AI-assisted search. It also supports e-signatures, wet signatures, and external storage systems.") | [Legal Service DeliveryLearn how to automate or streamline routine legal requests to focus on higher value work.](https://servicenow-prod.fluidtopics.net/7uffa5edK9jSd0hELnBAVQ "ServiceNow Legal Service Delivery provides a unified experience between the employees requesting legal support and the legal teams serving them.") |
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## Helpful resources {#lco-landing__cf-app-landing-get-help}

Some ServiceNow resources that can provide you with helpful information are:

ServiceNow Community
:   Connect with other Legal and Contract Operations users at [ServiceNow Community](https://www.servicenow.com/community/legal-service-delivery/ct-p/legal-service-delivery).


ServiceNow University
:   Access real-time courses, self-paced training, and career resources, such as [Legal Service Delivery (LSD) Essentials](https://learning.servicenow.com/lxp/en/legal-service-delivery/legal-service-delivery-lsd-essentials-tokyo?id=learning_course_prev&course_id=9dbcfc34974b8a10524eb3cf9153affb) and more, from [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/servicenow).