---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Employee Center Pro roles

# Employee Center Pro roles {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Employee Center Pro roles

Employee Center Pro includes a variety of roles designed to enable ServiceNow customers to configure, manage, and use Employee Center features effectively.
Roles cover administrative tasks, taxonomy and topic management, employee profile configuration, content analytics, engagement, experiences, governance, and publishing.
Show full answer Show less  
All roles are assigned at the platform level, allowing precise control over user permissions and responsibilities aligned with organizational needs.

## Key Roles and Their Responsibilities

* **Employee Center Admin (\[snhrsp.escadmin\])**: Manages and configures Employee Center; includes scripting rights to create widgets and update cross-scope tables.
* **Taxonomy Roles** :
  * **Taxonomy Admin**: Updates and modifies taxonomy records.
  * **Taxonomy Manager**: Manages topics and connected content within taxonomies.
  * **Taxonomy Contributor**: Associates content with topics.
  * **Topic Manager**: Creates, moves, or clones topics based on assigned rights.
  * **Topic Contributor**: Handles topic-level tasks such as connected content management.
* **Employee Profile Admin (\[snemployee.admin\])**: Configures employee profile features such as images.
* **Content Analytics** :
  * **Content Analytics Admin (\[sncda.analyticsadmin\])**: Configures tracking profiles and customizes dashboards.
  * **Content Analytics Reader (\[sncda.analyticsreader\])**: Views and interacts with analytics dashboards.
* **Content Engagement** :
  * **Content Engagement Admin (\[snce.admin\])**: Configures reaction icons on news articles.
  * **Content Engagement Moderator (\[snce.moderator\])**: Removes reported comments from news articles.
* **Content Experiences** :
  * **Campaign Admin (\[snca.campaignadmin\])**: Full access to modify or delete campaigns.
  * **Campaign Manager (\[snca.campaignmanager\])**: Creates and assembles content into campaigns and reviews performance.
  * **Campaign Approver (\[snca.campaignapprover\])**: Reviews and approves campaigns.
* **Content Governance** :
  * **Governance Admin (\[sncg.governanceadmin\])**: Accesses and modifies any content request.
  * **Governance Manager (\[sncg.governancemanager\])**: Manages open content requests.
  * **Content Requester Roles**: Submit content requests.
* **Content Publishing** :
  * **Content Admin (\[sncd.contentadmin\])**: Defines content ownership and connects publishing with video hosting integrations.
  * **Content Manager (\[sncd.contentmanager\])**: Creates, edits, and publishes content.
  * **Content Approver (\[contentapprover\])**: Reviews and approves content.
  * **Content Category Owner (\[sncd.contentcategoryowner\])**: Manages content categories.
  * **Template Owner (\[sncd.contenttemplateowner\])**: Creates content templates for news articles.

## Practical Benefits for ServiceNow Customers

* Clear role definitions enable precise delegation of responsibilities across Employee Center Pro features.
* Administrative roles include scripting capabilities for advanced customization.
* Taxonomy and topic roles allow decentralized content management, improving scalability and governance.
* Content analytics and engagement roles help monitor and enhance user interaction with content.
* Governance roles facilitate effective content request handling and compliance.
* Publishing roles support comprehensive content lifecycle management from creation to approval and categorization.  
Employee Center Pro plugins include necessary roles for configuring and using the features. Learn more about the roles and the tasks they can perform.

Users and roles are configured at the platform level. For information, see [Assign a role to a user](https://www.servicenow.com/docs/access?context=t_AssignARoleToAUser&version=australia&pubname=australia-platform-administration&ft:locale=en-US).

## Employee Center {#ecpro-roles__section_tg3_3kf_wcc}

{#ecpro-roles__table_prz_3kf_wcc__entry__3}

| Role | Description | Contains roles |
|-|-|-|
| Employee Center Admin \[sn_hr_sp.esc_admin\] | A user with this role can manage and configure the Employee Center. Note: The sp_admin and esc_admin have scripting rights. These roles can create a widget and run a script to update cross-scope tables. | * catalog_admin * chat_admin * live_feed_admin * sn_employee.admin * sn_ex_emp_fd.portal_stats_manager * sn_hr_sp.admin * sp_admin {#ecpro-roles__ul_pwx_ls3_5qb} |
| Taxonomy Admin \[taxonomy_admin\] | A user with this role can update and modify any created taxonomy in the taxonomy and topic table names. | user_criteria_admin |
| Taxonomy Manager | A user criteria on the taxonomy record. A user assigned as a taxonomy manager can manage topics and connected content, but they cannot manage the taxonomy record. | Not applicable |
| Taxonomy Contributor | A user criteria on the taxonomy record. A user assigned as a taxonomy contributor can associate content to the topics. | Not applicable |
| Topic Manager | A user criteria on the topic record to decentralize topic management. Users assigned as Topic managers can create, move, or clone topics within or between taxonomies, depending on the rights assigned to them. | Not applicable |
| Topic Contributor | A user criteria on the topic record for topic management level tasks, such as handling connected content, features content, Knowledge Base | Not applicable |
[Table 1. Employee Center roles and descriptions]

{#ecpro-roles__table_prz_3kf_wcc}

## Employee Profile {#ecpro-roles__section_ys3_3n1_xcc}

For more information, see [Employee profile](https://servicenow-prod.fluidtopics.net/X2Jw08brxCzm1SxBM98rfw "A unified employee profile provides the employee information and offers extensibility for BUs."){#ecpro-roles__table_zs3_3n1_xcc__entry__3}

| Role | Description | Contains roles |
|-|-|-|
| Employee profile admin \[sn_employee.admin\] | Configures employee profile | * image_admin * ml_admin {#ecpro-roles__ul_at3_3n1_xcc} |
[Table 2. Employee profile roles and descriptions]

{#ecpro-roles__table_zs3_3n1_xcc}

## Content Analytics {#ecpro-roles__section_wn2_pjk_rcc}

For more information, see [Content Analytics](https://servicenow-prod.fluidtopics.net/FRfssgFOzYMIbhu1R_HZSA "Monitor and measure the impact of the content you provide through the Employee Center and in campaigns using Content Analytics."){#ecpro-roles__table_c1c_qjk_rcc__entry__3}

| Role | Description | Contains roles |
|-|-|-|
| Content analytics admin \[sn_cda.analytics_admin\] | Configures tracking profiles and customizes dashboards | * sn_cdap.admin * user_admin * sn_cda.analytics_reader {#ecpro-roles__ul_vnz_tkk_rcc} |
| Content analytics reader \[sn_cda.analytics_reader\] | Can view and interact with dashboards | pa_viewer |
[Table 3. Content analytics roles and descriptions]

{#ecpro-roles__table_c1c_qjk_rcc}

## Content engagement {#ecpro-roles__section_r55_2kk_rcc}

For more information, see [Content engagement](https://servicenow-prod.fluidtopics.net/n4s0CB28TbUOGESvPyYjfg "Content engagement enhances news articles by providing users with a way to comment and react to articles. Managers can measure the effectiveness of their content using engagement metrics.") {#ecpro-roles__table_s55_2kk_rcc__entry__3}

| Role | Description | Contains roles |
|-|-|-|
| Content engagement admin \[sn_ce.admin\] | Configures reaction icons for news articles [Content engagement](https://servicenow-prod.fluidtopics.net/n4s0CB28TbUOGESvPyYjfg "Content engagement enhances news articles by providing users with a way to comment and react to articles. Managers can measure the effectiveness of their content using engagement metrics.") | sn_ce.moderator |
| Content engagement moderator \[sn_ce.moderator\] | Can remove reported comments from news articles | None |
[Table 4. Content engagement roles and descriptions]

{#ecpro-roles__table_s55_2kk_rcc}

## Content Experiences {#ecpro-roles__section_vjk_xkk_rcc}

For more information, see [Creating campaigns](https://servicenow-prod.fluidtopics.net/8kw2zexSIT6JCIVyfFLXGw "Campaigns offer a powerful content publishing tool that provides organizations with the ability to efficiently deliver targeted information to their employees. As a content manager, you can configure multiple channels to ensure content reaches the intended audience at the optimal time.") {#ecpro-roles__table_wjk_xkk_rcc__entry__3}

| Role | Description | Contains roles |
|-|-|-|
| Campaign admin \[sn_ca.campaign_admin\] | Can access, modify, or delete any campaign | * sn_ca_pa.admin * sn_ca.campaign_manager {#ecpro-roles__ul_z5k_2lk_rcc} |
| Campaign manager \[sn_ca.campaign_manager\] | Creates content, assembles content into campaigns, and reviews performance metrics for published content | * pa.viewer * sn_ca.content_manager * sn_ca.campaign_approver {#ecpro-roles__ul_pxf_qlk_rcc} |
| Campaign approver \[sn_ca.campaign_approver\] | Reviews and approves campaigns | sn_cd.content_approver |
[Table 5. Content experiences roles and descriptions]

{#ecpro-roles__table_wjk_xkk_rcc}

## Content Governance {#ecpro-roles__section_k4p_wlk_rcc}

For more information, see [Managing content requests](https://servicenow-prod.fluidtopics.net/enwgXbRx4rUgrNbcpLLOtg "Content Governance provides a streamlined way for employees to ask for content to be created, track the progress, preview the content, and approve it before it is published.") {#ecpro-roles__table_l4p_wlk_rcc__entry__3}

| Role | Description | Contains roles |
|-|-|-|
| Governance admin \[sn_cg.governance_admin\] | Can access, assign, or modify any content request | sn_cg.governance_manager |
| Governance manager \[sn_cg.governance_manager\] | Can access open content requests and modify the status | None |
| Content requester \[sn_cg.content_request_user\] |   | None |
| \[sn_cg.content_request_item_user\] |   | None |
[Table 6. Content governance roles and descriptions]

{#ecpro-roles__table_l4p_wlk_rcc}

## Content Publishing {#ecpro-roles__section_zvp_fwk_rcc}

For more information, see [Creating employee communications](https://servicenow-prod.fluidtopics.net/xWgSi_qWpDKDvznkpG2H6g "Content Publishing offers robust communications creation tools that enable you to create, manage, and publish a variety of content types including portal content, notifications, mobile content, and tasks.") {#ecpro-roles__table_awp_fwk_rcc__entry__3}

| Role | Description | Contains roles |
|-|-|-|
| Content Admin \[sn_cd.content_admin\] | * Define [Content Ownership](https://servicenow-prod.fluidtopics.net/2Zzn2S1MsxiaS67B54YW_g "Define who has permission to create content, where they can publish it, and which employees can view it.") * Connect Content Publishing with a [Video hosting integrations framework](https://servicenow-prod.fluidtopics.net/h2tiIBY6zUsHHP8Zy9dsKQ "Connect Content Publishing with a video hosting service, to make the hosted videos available for content authoring and publishing.") {#ecpro-roles__ul_brx_zdp_xbc} | * Content Manager \[sn_cd.manager\] * Template Owner \[sn_cd.content_template_owner\] * sn_cg.governance_admin * sn_cg.content_request_user * sn_cg.content_request_item_user * sn_cd.content_category_owner * sn_cda.analytics_admin * sn_ex_emp_fd.portal_stats_manager {#ecpro-roles__installed-with-content-delivery_ul_slc_sjx_fyb} |
| Content Manager \[sn_cd.content_manager\] | Create, edit and publish content in [Content Publishing](https://servicenow-prod.fluidtopics.net/xWgSi_qWpDKDvznkpG2H6g "Content Publishing offers robust communications creation tools that enable you to create, manage, and publish a variety of content types including portal content, notifications, mobile content, and tasks.") | * localization_requestor * sn_cg.governance_manager * sn_cg.content_request_user * sn_cg.content_request_item_user * sn_esign.config_manager * sn_cd.content_approver * sn_cda.analytics_reader {#ecpro-roles__ul_hyq_v4f_wcc} |
| Content approver \[content_approver\] | Reviews and approves content | approver_user |
| Content category owner \[sn_cd.content_category_owner\] | Create, edit, and delete content categories | None |
| Template Owner \[sn_cd.content_template_owner \] | This role allows users to create [Content templates](https://servicenow-prod.fluidtopics.net/2yaLhCmHjjrmcv1SYmecDQ "Content templates empower content creators to efficiently publish large volumes of news articles. Each template defines the article layout, publishing schedule, destination, and target audience. By associating a news article with a content template, the system automatically generates publish plans, which reduces the effort required to publish content.") for news article content creation and publishing. | sn_cd.content_manager |
[Table 7. Content publishing roles and descriptions]

{#ecpro-roles__table_awp_fwk_rcc}