Agent actions Release version: Australia Updated March 12, 2026 1 minute to readAgents can work on the service-related tickets created by the employees. Request based chat - Start and import chat from classic viewInitiate a conversation with the requester to resolve the ticket.Request-based chat - Start and import chat from WorkspaceInitiate a conversation with the requester to resolve the ticket.Request-based chat - Start chat with guest user from a recordStart a Microsoft Teams chat with the guest user of an external and allowed domain through a record.Request-based chat - Start and import chat as guest user from classic viewYou can start a Microsoft Teams chat with an external organization user and import chat after you are invited to their chat.Promote chat to a call from workspaceAs an agent, you can initiate a chat with the caller from the workspace to quickly resolve the issue.Add communication plan from MIM workbenchYou can create a new communication plan or add a new communication task to an existing communication plan from the workbench.Add collaborative communication task from MIM workbenchYou can create a communication plan or add a new communication task to an existing communication plan from the workbench.
Agent actions Release version: Australia Updated March 12, 2026 1 minute to readAgents can work on the service-related tickets created by the employees. Request based chat - Start and import chat from classic viewInitiate a conversation with the requester to resolve the ticket.Request-based chat - Start and import chat from WorkspaceInitiate a conversation with the requester to resolve the ticket.Request-based chat - Start chat with guest user from a recordStart a Microsoft Teams chat with the guest user of an external and allowed domain through a record.Request-based chat - Start and import chat as guest user from classic viewYou can start a Microsoft Teams chat with an external organization user and import chat after you are invited to their chat.Promote chat to a call from workspaceAs an agent, you can initiate a chat with the caller from the workspace to quickly resolve the issue.Add communication plan from MIM workbenchYou can create a new communication plan or add a new communication task to an existing communication plan from the workbench.Add collaborative communication task from MIM workbenchYou can create a communication plan or add a new communication task to an existing communication plan from the workbench.