---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Opt in to the enhanced Enhanced Requests Experience

# Opt in to the enhanced Enhanced Requests Experience {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Opt in to the Enhanced Requests Experience, as an existing customer, to get the benefits of the updated features on both desktop and on the Now Mobile app.

## About this task

You can get the Enhanced Requests Experience on both your desktop and on the Now Mobile app. At anytime, you can track the requests created for you, by you and in the draft states on the go.

## Before you begin

Role required: sn_hr_sp.esc_admin

## Procedure

1. Navigate to Employee CenterRequestsSet up enhanced request experience.
2. To opt for the Enhanced Requests Experience on your desktop, do the following:
   1. In the Desktop experience, review the requirements and select the I reviewed the requirements..... ready to opt in. check box.
   2. Select Opt in for desktop.  
      You are opted to desktop experience.
3. To opt for the Enhanced Requests Experience on your Now Mobile app, do the following:
   1. In the Mobile experience, review the procedure and select Configure screen record.
   2. On the form, in the Screen field, change field to Enhanced request experience.
   3. Save the form.  
      You are opted to mobile experience. To view the requests on your mobile, refer to [Enhanced Requests Experience on Now Mobile](https://servicenow-prod.fluidtopics.net/wciRk~L~XWdsOrAJtOIZ7w "You can get the Enhanced Requests Experience on the Now Mobile app, bringing the full request management capabilities from the Employee Center portal to mobile. Employees can view, search, filter, and manage their requests on the go.").
   {#opt-in-emre__substeps_fm4_twv_l3c}

## Result

You have opted in to the Enhanced Requests Experience.

*[\>]: and then