Unified Taxonomy for Employee Center
Summarize
Summary of Unified Taxonomy for Employee Center
The Unified Taxonomy for Employee Center is a hierarchical framework that consolidates various content types such as requests, articles, quick links, learning materials, and employee communications into a single, employee-focused taxonomy. This framework enhances the browsing experience within the Employee Center portal and allows for seamless cross-departmental access to information.
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Key Features
- Content Taxonomy: Provides a structured data model that outlines the top three levels of topics (e.g., IT > Hardware > Printers), facilitating content mapping.
- Content Authoring: Empowers content managers to tag and manage content within the taxonomy effectively.
- Employee Experience Taxonomy: A plugin that maps default content from various departments (IT, HR, Legal, etc.) into the established taxonomy.
Key Outcomes
To implement a Unified Taxonomy experience, customers should:
- Download the Employee Experience Taxonomy plugin from ServiceNow Store to access default content mapping.
- Clone the employee content taxonomy and customize it to align with specific terminology and services.
- Associate all existing and new content with the modified taxonomy topics.
- Enable user criteria to configure security and visibility settings for different topics.
- Update search configurations to filter content based on the cloned taxonomy.
By leveraging the Unified Taxonomy, organizations can enhance their employee experience by providing streamlined access to relevant information across departments.
Unified Taxonomy is a collection of hierarchical topics that brings together different content types, such as requests, articles, quick links, learning content, and employee communications.
In the Employee Center portal, you can use this capability to span across departments to provide a single employee-centric taxonomy. Unified Taxonomy sits at the core of the browse experience in Employee Center. Set up the Unified Taxonomy to leverage the full potential of the browse experience.
- Content taxonomy (Data model): Provides the data model or the framework against which the content is mapped. This is the top-three levels of the topic. For example, .
- Content Authoring (Taxonomy management): Provides content managers and contributors the ability to tag content against the taxonomy and manage the taxonomy.
- Taxonomy for employee content: Is the actual content mapped to the taxonomy. This provides the mapping to the default content shipped by IT, HRSD, and Legal into the content taxonomy.
- Content Taxonomy
- The application that provides the data model or the topic hierarchy and the taxonomy management (content authoring) capabilities for the Unified Taxonomy.
- Employee Experience Taxonomy
- The plugin that provides the mapping of all the default content for IT, HR, Workplace, Legal, and Procurement into the default content taxonomy. The content types mapped by default are requests, articles, quick links, learning content, and employee communications. Once the plugin is downloaded, this mapping will be visible as part of the content taxonomy app in the platform.
- Clone the employee content taxonomy and make appropriate additions or modifications to the provided topic structure. Taxonomy is updated to reflect the terminology and available services. For more information, see Clone taxonomy for employee content.
- Associate all the existing and new content to the cloned taxonomy topics. For more information, see Create and associate topics.
- Enable user criteria to configure topic-level security and visibility settings for topics. For more information, see Enable user criteria for topics.
- Update the search configurations to filter based on the content associated to the cloned taxonomy.