Enhance search criteria

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Narrow the search criteria by specifying the column against which you want users to be searched. When an HR agent searches for a user while creating a case, provide more accurate search results.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to HR Administration > Case Creation Configuration.
    2. Enable the Force partial search option.
    3. In priority table name, select a table.
    4. In priority column, select a column on which you want to apply the search first.
      For example, assume you have select last name in priority column. When an HR agent searches for an employee, search is first performed on the last name and then on the other columns.