---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Verify Application Restricted Caller Access (RCA) Privileges

# Verify Application Restricted Caller Access (RCA) Privileges {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Verify that there are no duplicate entries in the Restricted Caller Access (RCA) records before uploading an RCA data set to fix the configuration issues.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllSystem ApplicationsApplication Restricted Caller Access Privileges.
2. In the Source Scope search, enter: <kbd class="ph userinput">ServiceNow for Microsoft Teams</kbd>.
3. Right-click on Source Scope column header, and select Group By Source Scope.
4. Expand ServiceNow for Microsoft Teams, and Collaboration Services source scopes.
5. Delete all the entries under ServiceNow for Microsoft Teams, and Collaboration Services source scopes.

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