Configure Devvio integration

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Configure Contact Tracing properties to import risk scores from the DevvTrace platform using the Devvio API.

    Before you begin

    Ensure you have a Devvio administrator user name and password.

    Role required: sn_imt_tracing.wearable_admin or admin

    About this task

    ServiceNow Contact Tracing integrates with the DevvTrace platform to collect user risk scores based on interactions at the workplace. To leverage risk scores from DevvTrace, your employees must be using supported wearable devices and you must have access points for Devvio.

    Procedure

    1. Navigate to All > Contact Tracing > Administration > Properties.
    2. Set the Contact Tracing property values related to the Devvio integration.
      Table 1. Contact Tracing properties for Devvio integration
      Property Description
      sn_imt_tracing.devvio.login.api.endpoint

      API endpoint used to log in to the Devvio instance and access DevvTrace data.
      sn_imt_tracing.devvio.integration.username

      Devvio administrator user name.
      sn_imt_tracing.devvio.integration.password

      Devvio administrator password.
      sn_imt_tracing.devvio.risk.report.api.endpoint

      Devvio Risk Report API endpoint used to fetch risk report and scores.
      sn_imt_tracing.devvio.risk.threshold
      The risk threshold value for Devvio case creation. The default value is 90.
      • If the risk score is greater than or equal to this value but less than 100, the health status is set to Under Investigation.
      • If the risk score is equal to 100, the health status is set to Infected, regardless of this value.
    3. Click Save.

    Result

    The Devvio Users Risk Report updates daily at midnight (00:00) instance time. New cases are created when risk scores trigger Devvio case creation. For these cases, the reported source is set to Wearable. If a user has an open case and their risk score is greater than or equal to the risk threshold value, the case is updated and a work note is added.
    Note:
    If a user with an open case has a health status other than Cleared, a work note is added but the source remains unchanged. If a user with an open case has a health status of Cleared, their health status updates to Under Investigation or Infected and a work note is added. The source for the case remains unchanged.