---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Using Now Assist for workplace queries

# Using Now Assist for workplace queries {#ariaid-title1}

Release version: Australia  
Updated October 10, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the Now Assist panel to interact with intelligent QnA agents that respond to workplace-related queries using structured data from a Knowledge Graph.

## Before you begin

Role required: sn_wsd_rsv.manager

## About this task

When you submit a query in the Now Assist panel, the system automatically determines the query type and routes it to the appropriate domain-specific AI agent. If a query involves reservation data, the system routes the questions to the
workplace reservation QnA agent.

## Procedure

1. Navigate to the Next Experience Unified Navigation page.
2. Select the Now Assist icon ![]().
3. Enter your reservation-related query.
{#using-now-assist-for-workplace-queries__steps_v21_4j3_tgc}