---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Explore

# Exploring Legal Investigations {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Legal Investigations enables the Legal department to accept complaints and conduct detailed legal investigations by conducting interviews, gathering evidence, and preparing final reports and recommended
actions.

## Features {#exploring-legal-investigations__section_hbr_p2n_nnb}

* Multi-channel intake process including Legal Service Portal, Employee Center portal, and Anonymous Report Center (ARC) portal.
* Option for submitting anonymous or named complaints.
* Intake form to gather detailed information about the incident, complaint type, involved parties, and incident date.

{#exploring-legal-investigations__ul_rxb_q2n_nnb} For interdepartmental transfer of complaints between Legal and HR departments, see [Better together solution: Legal Investigations and HR Service Delivery Employee Relations](https://servicenow-prod.fluidtopics.net/heXhwJYGiOYbHB2t9FwmNA "Employees can submit complaints through the Employee Center portal without worrying about who should investigate the complaint. During the triaging or investigation process, fulfillers working on these issues can transfer them back and forth between the Legal and HR departments as necessary for resolution.").

## Legal Investigations - workflow {#exploring-legal-investigations__section_ugq_hvt_h5b}

The Legal Investigations
workflow for submitting and handling complaints might progress as follows.  
* Employee submits a complaint with details like complaint type, involved party, description, and date of the incident.
* Legal request fulfiller assesses the complaint and, if required, promotes it to a legal matter for detailed investigation.
* Matter fulfiller conducts the legal investigations that might include:
  * Adding more involved parties as a witness, the subject or allegation, etc.
  * Associating more allegations against any of the involved parties.
  * Conducting interviews with the involved parties.
  * Gathering evidences, documenting and storing them in the legal matter then in the legal matter.
  {#exploring-legal-investigations__ul_fxn_j1q_x3c}
* Matter fulfiller prepares final report and recommended actions.
* Matter fulfiller closes the legal matter and legal request as required.
{#exploring-legal-investigations__ul_xz4_21q_x3c}