---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# AI capabilities in Contract Management Pro

# AI capabilities in Contract Management Pro {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of AI capabilities in Contract Management Pro

ServiceNow Otto for Contract Management Pro enhances contract management by incorporating advanced AI capabilities.
These features help users identify non-standard or missing contract clauses, extract key metadata and obligations from signed contracts, and perform natural language searches across contract metadata and documents.
The solution integrates with external AI tools, enabling contract reviewers to efficiently analyze and redline contracts using organizational playbooks.
Show full answer Show less  

## Key Features

* **AI Skills:** Automatically extract contract metadata and analyze clause compliance to reduce deviations and speed contract turnaround.
* **Agentic Workflows:** Support metadata and obligation extraction, calculate reminder dates based on contract terms, and allow users to review and update contract information through an interactive playbook interface.
* **Conversational Search:** Enables querying of contract metadata and documents using natural language for quick insight retrieval.
* **Contract Management Pro MCP Server:** Connects external AI tools to Contract Management Pro, allowing contract fulfillers and reviewers to redline contracts based on approved organizational playbooks rather than generic guidance.
* **AI Model Providers:** Supports various AI models including Now LLM Service, Azure OpenAI, Google Gemini, and Anthropic Claude on AWS, configurable through AI Control Tower and AI Admin Hub.

## Benefits

* Minimizes contract deviations and accelerates review cycles by detecting missing or non-standard clauses.
* Enhances accuracy and efficiency by automating metadata extraction and repository updates.
* Improves contract searchability and accessibility through natural language queries.
* Streamlines contract management with automated reminder calculations and playbook-guided information reviews.
* Ensures contract redlining aligns with organizational standards by integrating external AI tools via the MCP Server.

## Users and Roles

* **Administrator:** Installs and activates ServiceNow Otto for Contract Management Pro, managing administrative configurations.
* **Configurator:** Sets up use case mappings within the application to tailor AI capabilities.
* **AI Contract Fulfiller:** Utilizes AI skills to analyze contracts, extract metadata and obligations, conduct conversational searches, and perform contract redlining with external AI tools following organizational playbooks.

## Next Steps

ServiceNow customers looking to implement or optimize AI-driven contract management should explore configuration and usage guidance for ServiceNow Otto for Contract Management Pro to fully leverage these AI capabilities.  
Use AI capabilities to identify non-standard and missing clauses in contracts, extract metadata and obligations from signed contracts, and search contract metadata and documents using natural language.

## ServiceNow Otto for Contract Management Pro overview {#cncore-exp-now-assist-land__cf-exploring-parent-overview}

ServiceNow Otto for Contract Management Pro provides the following AI capabilities for contract management:

AI skills

:   AI skills enable users to extract metadata from signed contracts and analyze contracts for clause compliance. For more information, see [AI skills in Contract Management Pro](https://servicenow-prod.fluidtopics.net/XthACkCcR6VXnGQJq_P6Ew "AI skills automate contract metadata extraction, analyze contracts for clause compliance, extract obligations, and enable conversational search across contract repositories.").

Agentic workflows

:   The manage contract repository agentic workflow supports metadata and obligation extraction from signed contracts, calculates reminder dates based on contract end dates and renewal clauses, and enables users to review and update contract information through a playbook interface. Conversational search enables users to query contract metadata and documents using natural language.For more information, see [Agentic workflows Contract Management Pro](https://servicenow-prod.fluidtopics.net/TT9gS39Zkik6Mk2msQWsQw "Use agentic workflows in Contract Management Pro to extract metadata and obligations from signed contracts, and set reminders for contract renewals or termination.").

Contract Management Pro MCP Server
:   The Contract Management Pro MCP Server connects external AI tools to Contract Management Pro so that contract fulfillers or contract reviewers can review and redline the contract documents in their preferred AI tool using contract analysis playbooks from the system. The MCP
    server retrieves the latest approved Contract Analysis Playbook, which defines your organization's standard terms, approved clause language, and approved fallback language. The AI tool proposes redlines based on organizational
    playbook guidance.

    For more information, see [Contract Management Pro MCP Server](https://servicenow-prod.fluidtopics.net/i9vzg8VqsBZDTltizVS49A "Contract fulfillers and reviewers can review and redline contract documents in an external AI tool that retrieves approved playbook containing clause level organizational positions from Contract Management Pro through the MCP Server. The AI tool proposes redlines that follow the playbook guidance.").

## ServiceNow Otto for Contract Management Pro benefits {#cncore-exp-now-assist-land__cf-exploring-parent-benefits}

{#cncore-exp-now-assist-land__table_qs3_1vj_qcc__entry__3}

| Benefit | Key feature | Role |
|-|-|-|
| Minimize the deviations and reduce the turnaround time by identifying non-standard and missing clauses from the contract document. | Contract analysis | Contract AI fulfiller |
| Automatically extract the key metadata from signed contracts and update the contract repository, which improves accuracy and efficiency. | Metadata extraction | Contract AI fulfiller |
| Locate contract information and insights using natural language queries across both contract metadata and signed documents. This enables quick summarization and retrieval of contract information. | Conversational search | Contract AI fulfiller |
| Extract metadata and obligations from signed contracts, calculate reminder dates based on contract terms, and enable users to review and approve extracted information through a playbook interface before updating the contract repository. | Manage contract repository | Contract AI fulfiller |
| Review contract documents in external AI tools using organizational playbook guidance from Contract Management Pro. AI-proposed redlines follow approved playbooks rather than general guidance. | Contract analysis using external AI tools | Contract AI fulfiller |
[Table 1. ServiceNow Otto for Contract Management Pro benefits]

{#cncore-exp-now-assist-land__table_qs3_1vj_qcc}

## ServiceNow Otto for Contract Management Pro users {#cncore-exp-now-assist-land__cf-exploring-parent-users}

{#cncore-exp-now-assist-land__table_ns3_1vj_qcc__entry__2}

| User | Description |
|-|-|
| Administrator \[sn_cm_gen_ai.ai_contract_admin\] | Provides administrative access to ServiceNow Otto for Contract Management Pro. Installs ServiceNow Otto for Contract Management Pro plugin, and activates the required skills. |
| Configurator \[sn_cm_gen_ai.ai_contract_config\] | Configures the use case mappings for the ServiceNow Otto for Contract Management Pro application. |
| AI contract fulfiller \[sn_cm_gen_ai.ai_contract_fulfiller\] | Uses the ServiceNow Otto for Contract Management Pro capabilities to analyze the contract documents for deviations and to extract the metadata from signed contracts. Uses the manage contract repository agentic workflow to extract metadata and obligations automatically from signed contracts and review the extracted information in a contract playbook. Uses conversational search to query the contract repository based on contract metadata and to perform semantic search inside the signed contract documents from the ServiceNow Otto panel. Reviews contract documents in external AI tools that retrieve negotiation playbooks from Contract Management Pro through the Contract Management Pro MCP Server. |
[Table 2. Users]

{#cncore-exp-now-assist-land__table_ns3_1vj_qcc} You can use Now LLM Service, Azure OpenAI, Google Gemini or Anthropic Claude on AWS as the AI model provider for all generative AI skills and AI agents. Use the Configuration Controls in [AI Control Tower](https://www.servicenow.com/docs/access?context=ai-model-providers&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) to define which options are available, then set the skill-level preferences in the [AI Admin Hub console](https://www.servicenow.com/docs/access?context=manage-large-language-models&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). For more information, see [Large language models on the ServiceNow AI Platform®](https://www.servicenow.com/docs/access?context=exploring-large-language-models&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

## What to explore next {#cncore-exp-now-assist-land__cf-exploring-parent-links}

To learn more about configuring and using ServiceNow Otto for Contract Management Pro, see the following topics:

* [Configure AI capabilities](https://servicenow-prod.fluidtopics.net/hRqeqjrlcAbeR7svNHTmNQ "As an AI administrator, configure ServiceNow Otto for Contract Management Pro so that contract fulfillers can use the AI capabilities while working on contract documents or search the contracts for information from the ServiceNow Otto panel.")
* [AI capabilities in Contract Management Pro](https://servicenow-prod.fluidtopics.net/r_N0FCRhN5b6MNRmfCmt6Q "Use AI capabilities to identify non-standard and missing clauses in contracts, extract metadata and obligations from signed contracts, and search contract metadata and documents using natural language.")
{#cncore-exp-now-assist-land__ul_rs3_1vj_qcc}