---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Using ServiceNow Otto for Virtual Agent

# Using ServiceNow Otto for Virtual Agent {#ariaid-title1}

Release version: Australia  
Updated September 3, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Reserve a space using the create a reservation agent and get insights on your collaborators using the Workplace Collaboration agent.

Employees can interact with the reservation agent and collaboration agent using the ServiceNow Otto for Virtual Agent enhanced chat interface.  
Visit these resources about ServiceNow Otto for Virtual Agent.  
Important:  
By default, pinning a chat window is enabled for Service Portal. For all other portals, an admin must create a system property to enable pinning a chat window. For more information, see [ServiceNow® Otto for Virtual Agent system properties](https://www.servicenow.com/docs/access?context=nava-sys-props&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US).

* [Enhanced chat](https://www.servicenow.com/docs/access?context=nava-enhanced-chat&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US)
* [Portal prerequisites for enhanced chat](https://www.servicenow.com/docs/access?context=prerequisites-enhanced-chat&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US)
* [Configuring assistants overview](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US)
* [Using ServiceNow® Otto for Virtual Agent](https://www.servicenow.com/docs/access?context=using-now-assist-in-va&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US).
{#create-rsv-agent-ovw__ul_cg4_nzm_bhc}
* **[Making reservations using the Create a reservation agent](https://servicenow-prod.fluidtopics.net/T7B0zIYLXlGbZ4nynyxIdw)**   
  The Create a reservation agent enables employees to find an available space and create workplace reservations quickly.
* **[Using the workplace collaboration Agent for space suggestions](https://servicenow-prod.fluidtopics.net/0d2kRpdPRpEUGpw1HYuZTg)**   
  The Workplace Collaboration Agent provides insights on your team members in-office attendance. Based on this information, the reservation agent finds and reserves a space for reservation and collaboration. The collaboration agent considers your colleague's in-office days, location, and suggests a space for collaboration when you're in office.