---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure HR Success Dashboard indicators

# Configure HR Success Dashboard indicators {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Set up the HR Success Dashboard so that HR leadership teams and process owners can start using the dashboard.

## Get started with HR Success Dashboard indicators {#configure-success-dashboard__section_zj2_ysj_xsb}

1. [Install the HR Success Dashboard indicators](https://servicenow-prod.fluidtopics.net/bwFxLqAavvQgwkZCeU3A6g "Install the HR Success Dashboard indicators application to get performance and service insights for your organization. The application installs related ServiceNow Store applications and plugins in case those are not already installed.")
2. The dashboard tracks the Human Resources General knowledge base. To change the tracked knowledge base or add additional knowledge bases, follow the steps to: [Configure tracked Knowledge Base for the self-solved KPI](https://servicenow-prod.fluidtopics.net/dmyYhnHmH3DMpk30irQFbA "By default, the Self-solved using Knowledge KPI in the HR Success Dashboard tracks articles views only in the Human Resources General knowledge base. If your organization uses a different knowledge base or multiple knowledge bases, complete these steps to update the scope.")
3. If you have topics other than the base system topics, configure the Virtual Agent deflection nodes: [Configure the Virtual Agent topics](https://servicenow-prod.fluidtopics.net/3Fy3ZOl1HeacKUfNNv7xWw "Configure the Virtual Agent (VA) topics for HR Success Dashboard indicators to display data correctly in case you have topics other than the base system topics.")
4. [Set fulfillment automation level of catalog item](https://www.servicenow.com/docs/access?context=set-fulfillment-automation-level-sdb&version=australia&pubname=australia-it-service-management&ft:locale=en-US)
5. Configure the dashboard key performance indicators (KPIs), add contributing indicators, or update the More information card
   1. [Configure Success Dashboard indicators KPIs](https://www.servicenow.com/docs/access?context=config-kpis-sdb&version=australia&pubname=australia-it-service-management&ft:locale=en-US).
   2. [Add contributing indicators](https://www.servicenow.com/docs/access?context=add-contributing-indicators&version=australia&pubname=australia-it-service-management&ft:locale=en-US).
   3. [Update more information cards](https://www.servicenow.com/docs/access?context=update-sidepanel-more&version=australia&pubname=australia-it-service-management&ft:locale=en-US).
   {#configure-success-dashboard__ol_hz4_b1v_hvb}
6. [Run Update formula script for HR Success Dashboard indicators](https://servicenow-prod.fluidtopics.net/1z6kG0NWSolOvl~u732IKQ "Run the update formula script to recalculate all the formulas in the HR Success Dashboard indicators, if you see outdated data in the dashboard.")
7. [Activate Performance Analytics jobs](https://servicenow-prod.fluidtopics.net/vF8WxCUtJOG_6sCq_RsUlQ "Activate the Performance Analytics (PA) jobs for the HR Success Dashboard indicators to collect daily and historical data.")
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