---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure tracked Knowledge Base for the self-solved KPI

# Configure tracked Knowledge Base for the self-solved KPI {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
By default, the Self-solved using Knowledge KPI in the HR Success Dashboard tracks articles views only in the Human Resources General knowledge base. If your organization uses a different knowledge base or multiple knowledge bases, complete these steps to update
the scope.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllSelf-Service AnalyticsActivity Context.
2. Select HRSM KB deflection from the list.
3. In the Activity Context Types tab, select the Preview icon corresponding to Viewed a knowledge article activity type.
4. Select Open record.
5. In the Activity Context Type form, change the filter condition to include the relevant knowledge bases.

Figure 1. Activity context type

6. Select Update.

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