Approve or reject the processing of custodial and non-custodial data

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Review and approve or reject the processing of a custodial or non-custodial record of a digital forensic request.

    Before you begin

    Role required: sn_lg_ops.request_fulfiller

    About this task

    The approval flow for permitting a digital forensic team member to access the custodial or non-custodial data for a digital forensic request is automated through the Digital Forensics - Privacy Approval flow. The flow must be in the Published state. The flow is triggered when a digital forensic request is assigned to a digital forensic team member. For each custodial and non-custodial record in the digital forensic request, one corresponding approval record is created and is assigned to each member in the legal privacy group. Any member from the group can review and approve or reject the custodian approval.

    Procedure

    1. Navigate to All > Legal Request > Legal Counsel Center.
    2. Click the list icon (List icon).
    3. In the Lists tab, under My Work, click Items Pending Approval.
    4. In the Items Pending Approval list, open a request by clicking Requested in the State column.
    5. Review the details of custodial and non-custodial data, and approve or reject the request.
      • To approve, click Approve.
      • To reject, click Reject.

    Result

    The following table shows the results of approve and reject actions on the approval request.
    Table 1. Result of approving or rejecting a custodial or non-custodial data
    Approve Reject
    • The state of the approval record updates from Requested to Approved.
    • The status of the custodial record and non-custodial record in the legal request updates from Pending Approval to Approved.
    • The state of the legal request updates from Assigned to Work in Progress.
    • The state of the approval record updates from Requested to Rejected.
    • The status of the custodial record and non-custodial record in the legal request updates from Pending Approval to Rejected. A rejected custodian record cannot be moved to a legal matter.
    • The state of the legal request remains Assigned.